IT Support Intern, Sanctuary AI
February 2026
Offers equity
Human-like intelligence robotics
Be an early applicant
Human-like intelligence robotics
101-200 employees
Be an early applicant
Offers equity
101-200 employees
Company mission
To create the world’s first human-like intelligence in general-purpose robots at a time that is right to make it happen.
Role
Who you are
- Currently pursuing or recently completed a post secondary degree in Computer Science, Computer Engineering, IT, or a related field (or equivalent hands-on experience)
- Experience supporting internal users (internships, labs, helpdesk, co-op, technical projects, or community support all count)
- Exposure to collaboration and identity environments such as Google Workspace and/or Microsoft 365
- Familiarity with endpoints: Windows 11, macOS, and Linux (Ubuntu), including basic troubleshooting and system settings
- Experience with ticketing/documentation tools (e.g., Jira Service Management, Jira, Confluence, Notion) is considered an asset
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) are welcomed
- Strong customer service instincts and the ability to communicate clearly with technical and non-technical stakeholders
- Structured, methodical troubleshooting: isolate variables, document findings, and propose next steps
- Comfort learning new tools quickly and operating in environments where priorities shift
- Basic understanding of networking fundamentals (Wi-Fi, VPN, DNS, printers, conferencing, peripherals).Ability to write clear documentation: short, accurate, and easy to follow
- Strong organization and attention to detail, especially in ticket notes, asset tracking, and follow-up
- Strong analytical and problem-solving skills, with the ability to understand technical systems
- A consistently positive attitude and a willingness to create robust solutions to complex problems
- An exceptional focus on providing high-quality and timely customer service
- Outstanding communication and documentation abilities, even when dealing with non-technical stakeholders
- Decisive, efficient, and excellent at managing time in a dynamic environment
- An obsession with bringing human-like intelligence to machines
What the job involves
- Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a motivated and technically curious Junior IT Support Intern to join our Enterprise IT team for an 8 month term starting February 2026
- Reporting to the Senior Manager of IT & Cybersecurity, you’ll be the “face of IT” for internal staff, helping teammates stay productive while you build a strong foundation across endpoint support, identity and access, and core IT operations
- This entry-level role is ideal for a student, intern, or new graduate who thrives in a fast-paced environment and loves solving problems with a customer-first mindset
- By enabling seamless IT experiences across the company, you help make it possible for us to build human-like intelligence in general-purpose robots
- Frontline Support: Serve as the initial point of contact for IT tickets, learning to promptly address and categorize issues across Windows, MacOS, and Linux environments
- Onboarding & Offboarding: Support employee onboarding/offboarding by preparing devices, accounts, access, and baseline security configurations
- Endpoint & Asset Lifecycle: Assist with laptop provisioning, imaging, patching, and device refreshes; help maintain accurate asset records and inventory tracking
- Troubleshooting & Escalation: Gather repro steps, logs, and key context; escalate effectively to Senior Manager of IT and Cybersecurity, and verify fixes when resolved
- Documentation & Knowledge Sharing: Create and maintain clear internal documentation and knowledge base articles so staff can self-serve for common workflows
- Security Hygiene: Follow and reinforce company security practices (e.g., MFA, device encryption, least-privilege access), and report suspicious activity promptly
Our take
Sanctuary has set itself the ambitious task of developing human-like intelligence in general-purpose robots, intending to complement the human labor market - and eventually helping humans settle in outer space. Its robots are modelled on the size and shape of humans, and their cognitive architecture is based on the subsystems of the human brain. The hope is that this puts the so-far elusive artificial general intelligence (AGI) in closer reach.
It’s a challenging mission, but the Sanctuary team have remarkable expertise and experience. Before Sanctuary, the founders launched deep tech robotics company Kindred with backing from the likes of Google and Bloomberg Beta. Whilst it was eventually bought out by Ocado, Sanctuary was designed to pick up where Kindred’s early research left off.
Some critics suggest that Sanctuary’s technology isn’t anything new - just yet. Nor has any company promising AGI (including Tesla) offered up material results. There’s also some question as to whether AGI, technologically glamorous though it may be, is better than highly specialised systems. If it can be done, however, there’s no doubt it’ll prove a remarkable deep-tech breakthrough.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
81% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2022
$30m
GRANT
Mar 2022
$58.5m
SERIES A
Total funding: $88.5m
Company HQ
Mount Pleasant, Vancouver, BC
Leadership
Geordie Rose
(CEO)A Doctor of Theoretical Physics, who subsequently founded and served as CTO of quantum computing systems and software company D-Wave Systems, before moving on to co-found Kindred.ai.
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