Client Director, Sabio

• Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
• Demonstrable success in growing a single large account through insight-led, consultative selling
• In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
• Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
• Technologies: Cloud Contact Centre Platforms (e.g., Genesys, NICE, Avaya) Sabio’s proprietary solutions and IP CRM tools (e.g., Salesforce) Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Educated to degree level or equivalent experience in business, sales, or a technology-related field
• Solution selling certifications (e.g., Challenger, MEDDIC, SPIN Selling) are advantageous. Vendor certifications (e.g., Genesys, NICE, Avaya) preferred but not essential

Desirable

• Reporting To: Chief Experience Officer
• We are currently looking for a passionate and enthusiastic Client Director to join our sales team
• The Client Director is responsible for the strategic development and long-term retention of a single, high-value client account
• This role is critical to significantly increasing Sabio’s share of addressable spend by building deep, trusted relationships with senior stakeholders and aligning Sabio’s portfolio of solutions to the client’s evolving business priorities
• Acting as the executive sponsor and primary commercial lead, the Client Director owns the end-to-end sales strategy and execution for the account
• Success will be measured by account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement
• Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
• Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
• Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
• Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
• Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
• Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
• Create proactive demand through tailored value propositions linked to the client's key priorities
• Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
• Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
• Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery
• Provide regular account performance reporting, forecasts, and executive briefings
• Support the Sales team with best practice sharing, peer coaching, and knowledge transfer

• Talent Team Review
• Initial interview
• Skills based interview
• Final interview