Customer Support, Modsquad

Bilingual English/Spanish, Phones

Salary not provided

Entry and Junior level

Remote in US

Global customer experience service provider

Job no longer available

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided

Entry and Junior level

Remote in US

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

Do you have a Phone Support background?
Do you enjoy work-from-home and flexible schedules?
Our Mods bring super skills, a positive attitude and great vibe to project work everyday
Professional English proficiency, Spanish is a second language
Professional demeanor
Customer service-minded
Good de-escalation skills
Quiet place to receive phone calls
Previous phone experience (preferred)
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on the phone

What the job involves

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
ModSquad is seeking Mod Contractors to join our network!
Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services
Project gigs available now and more are on the horizon
In this project, mods will be answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging while following queue-specific scripts
Project Hours (All times Pacific):
Monday: 7 am - 5 pm
Tuesday/Wednesday: 7 am - 8 pm
Thursday: 7 am - 12 am
Friday: 12 am - 12 am
Saturday: 12 am - 12 am
Sunday: 12 am - 5 pm
Commitment: 10 hours per week, 60 days (as needed)

Application process

Orientation Begins: July 12, 2024

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.