Payroll & Benefits Manager, Small Door
$90-120k
Offers Equity
Members-only veterinary practice
Open for applications
Members-only veterinary practice
101-200 employees
Open for applications
$90-120k
Offers Equity
101-200 employees
Company mission
To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.
Role
Who you are
- A detail-oriented payroll and benefits professional with a strong record of accurate, on-time execution in a multi-state U.S. environment
- Experienced in owning payroll, benefits, and leave administration end to end, with a focus on reliability, compliance, and continuous improvement
- Comfortable managing sensitive employee and payroll data with discretion, integrity, and sound judgment
- Skilled at maintaining clean, auditable payroll and benefits data and building documentation and controls that scale
- Effective at communicating payroll and benefits processes clearly and consistently to employees and cross-functional partners
- Able to operate independently in a growing organization while contributing to more mature, repeatable systems
What the job involves
- The Payroll & Benefits Manager is responsible for owning and scaling Small Door’s payroll, benefits, leave administration, and related People systems
- This role ensures accurate, compliant, and reliable pay and benefits operations while continuously improving processes to support a growing, multi-state workforce
- This is a manager-level individual contributor role that combines hands-on execution with systems ownership
- The Payroll & Benefits Manager partners closely with the Head of People, Finance, external vendors, and employees to deliver a smooth, predictable employee experience as the company opens new clinics and continues to grow
- Payroll + Pay Administration:
- Own end-to-end payroll processing, including audits, corrections, off-cycle payrolls, and final pay
- Manage benefits administration across enrollments, life events, terminations, and annual open enrollment e
- Own administrative management of all leaves of absence, coordinating payroll impacts and vendor communication
- Own administration of the company’s 401(k) plan, including coordination of annual nondiscrimination testing, Form 5500 preparation and filing, census reviews, and partnership with plan administrators, payroll, and Finance to ensure ongoing compliance and accurate contributions
- Compliance & State Administration:
- Manage state payroll tax registrations, filings, and notices as the company expands into new locations
- Monitor payroll and benefits-related compliance requirements and support audits and agency inquiries
- Systems & Process Ownership:
- Own People systems related to payroll, benefits, leave, and employee data
- Design processes that are scalable and repeatable, with strong system usage and documentation that reduce the need for manual intervention
- Create and maintain SOPs, controls, and documentation to ensure accuracy and continuity
- Vendor & Cross-Functional Partnership:
- Serve as the primary internal partner to ADP, benefits brokers, and carriers
- Partner with Finance on payroll reconciliation and reporting
- Partner with the HR Business Partner and Head of People on complex or escalated issues
- Employee Support:
- Act as a trusted point of contact for employee payroll, benefits, and leave questions
- Support a clear, predictable onboarding and ongoing employee experience
Our take
The veterinary industry is struggling to keep up with the number of pets owned in the US - veterinary practitioners are overworked and underpaid, and the result of this is long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.
There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.
While Small Door has launched physical veterinary services, its primary focus remains on connecting clients with the right veterinayr experts. The company emphasizes that this approach helps it stay true to its mission of providing esential care for pets while ensuring vets are neither overworked nor underpaids. Despite this, Small Door still plans to expand its physical presence, aiming to have 25 locations by the end of 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$35m
LATE VC
Dec 2022
$40m
SERIES B
Total funding: $101.5m
Company benefits
- comprehensive benefits, including a 401(K) match
- Generous paid time off
- Separate time off and budget allocation for Continuing Education, an environment of mentorship and continuous learning, as well as opportunities for career growth and advancement
- Deeply discounted pet care at Small Door to help you take care of your furry family members.
- A state-of-the-art hospital with plenty of natural light and technology that makes your life easier
- A positive and collaborative work environment and true work-life balance
Company HQ
NoMad, New York, NY
Leadership
Florent Peyre
(Co-Founder & CEO)Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.
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