Technical Account Manager, Pave
$144.5-170k
+ Equity
4+ days a week in office
Employee compensation tools
Open for applications
Employee compensation tools
201-500 employees
Open for applications
$144.5-170k
+ Equity
4+ days a week in office
201-500 employees
Company mission
To build the world's best compensation tools and easily accessible market data so companies can plan, communicate, and benchmark in real-time.
Role
Who you are
- You have 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company
- You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks
- You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious
- You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage
- You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
- You’re comfortable working autonomously, have a strong sense of prioritization and can instinctually spot high-leverage & “blocking” work
- You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems
- You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
- You love working with customers over video call/email and customers love working with you
What the job involves
- You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time
- You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave
- You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful
- You’ll become an expert in all things compensation
- You’ll join a team that has highly visible and cross-functional presence & influence with other teams
- You’ll continue to develop new skills and hone your existing ones
- You’ll be in a fun and welcoming environment where you are encouraged to bring your authentic self to work
Application process
- The majority of our roles have 3-5 interview rounds
- You can expect to hear back from our team within 7 days of application, as well as within 2 days after each interview round
- Once we extend an offer, we hope to hear back from you within 1 week
Our take
Compensation survey and merit cycle processes are integral to so many businesses, and yet remain time-consuming manual activities. Staff often lack financial training resulting in spreadsheet induced errors. Pave saw a need to update and streamline the process.
The core advantage of Pave is its ease of integration with HRIS, ATS and cap table software, creating real-time compensation data views without the need for spreadsheets. Using the software creates a fair and transparent system that management can rely on and employees can respect. The company has seen strong momentum, with backing from big names like Y Combinator and az16.
Some organisations have been reluctant to adopt solutions like Pave’s on account of the radical transparency it provides. However, with companies like Credit Karma, Miro and Discord all signing on, Pave has proven its ability to draw lucrative enterprise-level clients. It also became a Unicorn in 2022 after an impressive Series C funding round, boding well for its longevity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Employee endorsements
Tech & tools
"Our product is disrupting an industry that touches almost anyone employed - compensation. I'm fired up about the impact Pave has in the market for..."
Funding (last 2 of 4 rounds)
Jun 2022
$100m
SERIES C
Aug 2021
$46m
SERIES B
Total funding: $170m
Company benefits
- Compensation: Startup equity for full-time employees
- Wellness: Top tier health insurance along for full-time employees
- Food: All meals while working, plus snacks. We take our snacking seriously
- Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
- Tech: Choose your laptop and accessories of choice
- Team: Retreats, happy hours, and events for our team, friends, and family
- Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
- WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
Company values
- Bring Your Fire
- Be Intellectually Honest
- Focus On Impact
- Be Transparent
- Hug Of Jawn
- Stretch The Rubber Band, But Don’t Break It
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Matt Schulman
(CEO & Founder)Matt studied at the Wharton School before working as an Engineer at DollarsEd and spending 2 years as a Facebook Software Engineer. He left this role in June 2019 to co-found Pave in October.
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