Senior Partner Services Engineer, Crunchyroll
DevOps
$185.4-231.8k
+ performance bonus earning potential, paid annually
Streaming service for anime and manga
Be an early applicant
Streaming service for anime and manga
1001+ employees
Be an early applicant
$185.4-231.8k
+ performance bonus earning potential, paid annually
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- To be successful in this role, you must have a strong technical background in product development
- 5+ years of service reliability/operational experience running large-scale, high-performance systems & internet services with a focus on traffic at scale
- Expert-level knowledge of Unix or Linux systems and TCP/IP network fundamentals
- Proficient understanding of networking principles, transport, and application protocols, including VLAN, VPN, DNS, TLS, HTTP(s), GRPC
- Proficient in a programming language such as Javascript, Python etc
- Ability to work in a highly collaborative environment and to communicate effectively with internal and external partners
- You have experience with AWS cloud platform and their related services (e.g. Route53, S3, Lamda, SNS, SQS, ECS)
- Proficiency in infrastructure as code frameworks (e.g., Terraform, Cloud Formation)
- You have an understanding of SQL (e.g. Redshift, Snowflake, RDS) and NoSQL databases (e.g., DynamoDB, MongoDB) and Graph databases (e.g., GraphDB, Neptune, Neo4j)
- Expertise in GitOps practices and CI/CD, using tools like ArgoCD for automation and Docker for packaging the stack
- You have experience with CDN services (e.g. Cloudfront, Cloudflare)
- You have experience with different authentication/authorization systems (OAuth2, Cognito, FusionAuth, Okta) and related protocols
- Preferred - B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience)
What the job involves
- Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world
- The Partner Services & Tools team provides seamless help to our external partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans
- We create services and tools that are focused on helping our Partners around the world integrate, test, and deploy the Crunchyroll applications and games quickly and with the highest levels of quality
- We do this with tools and infrastructure that optimize the developer experience
- We tie it all together with sophisticated automated testing and productivity solutions designed to support our culture of experimentation, autonomy and ownership
- Our goal is to focus on delivering the best possible anime fan experience
- We are looking for a creative and highly motivated individual who is excited to take on challenging projects and help drive the future of developer productivity tools
- In this role, you will help build our Partner SRE foundations
- You will partner closely with our partner teams to ensure services we deploy have sustainability and empower service owners to gain more insights about their services and domains
- You will develop tools to help them prevent incidents from happening and enable them to do near real-time detection of failures and more efficient troubleshooting
- You will also implement end-to-end observability and visualize the data to achieve the desired availability at scale
- You will impact multiple areas of business via continuous improvement of our Partner Platform reliability
- Drive continual improvement in observability, monitoring, and scalability, with the primary goal of helping service owners and SREs gain more insight and making troubleshooting and debugging more efficient
- Develop toolings for automation, execution, and data analysis to equip service owners and SREs to apply reliability and resilience in their services and domains
- Discovery and fill gaps in the end-to-end reliability, all the way from Crunchyroll clients, cloud gateway, microservices to CDN, etc
- Write and review code, develop documentation, and debug the hardest problems on some of the largest and most complex distributed systems in the world
- Coordination, collaboration, and partnership across multiple stakeholders to implement reliability at scale
- In the role of Senior Partner Services Engineer - DevOps, you will report to the Senior Director, Partner Services and Tools
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation 0 has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. this move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivaled library of anime content, boasting over 44,000 episodes that have attracted over 0M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
9% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company values
- Courage: When we overcome fear, we enable our best selves
- Curiosity: We are curious, which is the gateway to empathy, inclusion, and understanding
- Service: We serve our community with humility, enabling joy and belonging for others
- Kaizen: We have a growth mindset committed to constant forward progress
Company HQ
Lucerne - Higuera, Culver City, CA
Articles
Leadership
Kun Gao
(Co-Founder)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
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