Sales Operations & Development Manager, Zum
$92-120k
Office located in Redwood City, CA
Student transportation services
Be an early applicant
Student transportation services
201-500 employees
Be an early applicant
$92-120k
Office located in Redwood City, CA
201-500 employees
Company mission
To bring student transporation into a new era enabling greater safety, sustainability, equity, and transparency.
Role
Who you are
- We’re looking for an excellent communicator and problem solver who thrives in a collaborative, fast-paced environment and is eager to help drive revenue growth and Go-to-Market success
- 2-4 years of experience in sales operations, inside sales, SDR, or a consulting role. Prior experience in a startup, marketplace, logistics, or a mobility company is a plus
- Self-starter who thrives in ambiguity, learns quickly, and enjoys taking initiative
- Ability to manage multiple priorities, adapt to changing business needs, and work across teams
- Strong communication and interpersonal skills to build relationships and collaborate across functions
- Analytical mindset with the ability to leverage AI tools and CRM systems to improve processes
- Experience with AI-driven sales tools (e.g., chatbots, automation, data enrichment) is a plus
- Comfortable working in a fast-paced, evolving environment where wearing multiple hats is the norm
- Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
What the job involves
- Reporting to the VP, Charter Services, the Inside Sales / SDR Manager will help drive the growth of this new and critical part of the company
- It’s an opportunity to join this team at the ground floor and make a real impact as we build out the business in our current markets while soon expanding to additional markets across the country
- We’re looking for an ambitious self-starter who can support this line of business through the development of a scalable lead generation, outreach, and appointment-setting process
- Develop a deep understanding of Zum’s Charter business to drive forecasting, reporting and build a high-performing inside sales and SDR function
- Design, launch, and iterate on inside sales and SDR processes that will drive growth in existing markets and support expansion into new markets
- Leverage AI-driven sales tools to enhance efficiency and effectiveness in outreach, lead qualification, and sales development
- Work closely with our Sales team to develop prospecting, outreach, and appointment-setting efforts and work to build and manage a strong pipeline of qualified leads
- Collaborate effectively with cross-functional teams—including sales, local market teams, GMs, product, and finance—to drive business success
- Own weekly/monthly/quarterly reporting, market research, and insights to inform strategy and decision-making
- Play a key role in shaping and executing the Charter business strategy, including setting goals and tracking performance metrics
Our take
The largest mass transit system in the US is student transportation, and it’s more than double the size of all others combined. It’s rife with inefficiencies, however: circuitous routes mean many students are spending more time travelling and less time sleeping, exercising, or participating in enrichment activities, affecting student outcomes and inequalities.
Zum is looking to overhaul school transport with the help of cloud computing and AI. It has a central hub from which it manages route planning and vehicle assignments across 4,000 areas and school districts in California, meaning fleet deployment, maintenance, and operational efficiency can be optimized. It also offers cameras and tracking in vehicles, and is committed to having a fully electric, 10,000-strong bus fleet by 2025.
It's an ambitious plan, but it’s clear that the US school busing system is in dire need of an overhaul. We’re seeing startups like Via offer a similar service to NY schools, gathering similarly strong momentum. With Zum fast approaching Unicorn status, and its California roll-out continuing without a hitch, it appears, for now, to be leading the modern student transportation startup pack.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$32m
GRANT
Jan 2024
$140m
SERIES E
Total funding: $368.8m
Company benefits
- Medical, dental and vision benefits, including paid membership to One Medical
- Unlimited vacation policy
- Free daily catered lunches + fully stocked kitchen at HQ
- Ability to have a huge impact at an early-stage, mission-driven startup
- Fun office culture and a team you would be proud to work with
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Ritu Narayan
(Co-Founder & CEO)Worked as a Lead Product Manager at Yahoo!, eBay, then took up a Sloan Fellowship at the Stanford Graduate School of Business.
Vivek Garg
(Co-Founder & COO)Spent over a decade as a Major in the Indian Army, then went on to found and lead BAPAR, before taking up a Researcher role at Stanford University's SEED Institute.
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