Implementation Manager, Bolt

Salary not provided

Flat monthly fee: $9,166.67 - $10,000/month (all-in, no benefits). Full-time conversion includes RSUs and benefits

Salesforce

Senior and Expert level

Remote from Canada, US

One-click checkout solution for online payments

Be an early applicant

One-click checkout solution for online payments

501-1000 employees

FintechB2CB2BPaymentseCommerce

Be an early applicant

Salary not provided

Flat monthly fee: $9,166.67 - $10,000/month (all-in, no benefits). Full-time conversion includes RSUs and benefits

Salesforce

Senior and Expert level

Remote from Canada, US

501-1000 employees

FintechB2CB2BPaymentseCommerce

Company mission

To democratize commerce by setting a new standard for buying and selling online.

Job

Company

Role

Who you are

Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done
Deep curiosity and the ability to go above and beyond to tackle big problems are key!
5+ years of technical project management in onboarding/Implementation or Customer Success roles
Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen
Excellent communication skills; comfortable leading meetings with high level decision makers as high as C-level executives
Ability to identify and clearly communicate pragmatic solutions to complex integration problems
Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people
Ideal candidates have either strong academic credentials or experience at a top employer
PMP Certification is a plus
Experience working with e-commerce platforms (Salesforce, Magento, BigCommerce) is a plus

What the job involves

Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months
Bolt is looking for an Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers
Working in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams
Get deeply familiar with Bolt's platform and product offering
Understand and articulate to customers how they will integrate into Bolt Products
Manage the largest and most critical customer on-boarding projects
Identify and tackle blockers to getting customers live quickly
Communicate and align with internal and external stakeholders
Design methods for repeatable project on-boardings that focus on speed and quality
Help build internal integration and services ability with our plugin and API driven solutions
Provide customers with advice on Bolt products configurations, implementation and design
Document process changes for customers' accounting and customer service teams

Our take

Designed to replace existing checkout models and make buying on any device easy and safe, Bolt provides a one-click checkout solution. Its online shopping software is utilized by companies like Brooks Brothers and Forever 21. As well as supporting all major card providers and alternative payment methods like PayPal, customers also don't need a username or password. This reduces cart abandonment and increases merchant conversion rates.

The company has seen impressive growth, annually processing more than $1 billion in retail transactions across its 300+ retailers. While Bolt has won the race against Google, who tried, and failed with Google Checkout, there are other 'one-click' competitors to watch out for, including Square, which has over 30 million monthly active users.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-15% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (1.7)

Company

Funding (last 2 of 7 rounds)

Jan 2022

$355m

SERIES E

Oct 2021

$60m

SERIES C

Total funding: $963m

Company benefits

Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
100% paid coverage of medical, dental, and vision insurance for employees
Remote First location policy to allow team members to live where they choose
Work from home stipend to help you succeed in a remote environment
Early Exercise program to help Bolters maximize the value of their equity
401K program to help you invest in your future
Learning & Development stipend to grow your skills
Paid parental leave to support you and your family
11 paid company holidays per year, 5 additional floating holidays, & your birthday off

Company HQ

Lower Nob Hill, San Francisco, CA

Leadership

Ryan Breslow

(Chairman & Founder)

They studied Computer Science at Stanford before working as a Stanford-StartX Coach for 4 years and founding Bolt in 2015. Stepped down as CEO to assume the role of Chairman. They found the company Love in Jan 2022.

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