Senior Director of Product Management, Jobber
+ Stock options
More information about location
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
+ Stock options
More information about location
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- 8+ years in Product Management, with experience leading teams of 5+ Product Managers
- Experience owning a meaningful SaaS product portfolio with revenue growth and customer retention responsibility
- Background in vertical SaaS and strong intuition for SMB customer needs; MarTech or CRM experience is a plus but not required
- Proven expertise in pricing, packaging, and commercialization
- A balance of strategic vision and willingness to dive deep into customer problems and product details
- Strong cross-functional leadership and a collaborative, “we over I” mindset
- Hands-on experience building or scaling AI-powered products
- Exceptional communication and storytelling skills that can motivate and align diverse stakeholders
What the job involves
- Jobber is looking for a Director of Product, Win Work to lead our marketing and sales tools portfolio and drive meaningful commercial impact for small businesses
- The Win Work group builds the tools that help small businesses attract, engage, and convert customers — from online presence and reputation to marketing campaigns and lead management
- These products represent a fast-growing and increasingly strategic part of Jobber’s business, combining mature offerings with emerging AI-driven opportunities
- Reporting to the SVP of Product, you will define and execute the vision for Jobber’s Marketing and Sales product portfolio
- You’ll lead a team of Product Managers responsible for a multi-product portfolio with significant revenue, retention, and monetization impact
- You’ll bring commercial rigor, strong product intuition, and deep customer empathy — and you’ll work across Jobber to ensure our products deliver measurable value for service providers and meaningful growth for Jobber
- Develop and execute a bold, multi-year strategy for Jobber’s marketing and sales tools portfolio
- Balance investment across improvements to mature products, expansion into new segments, and major 0→1 opportunities
- Conduct broad and deep customer discovery to understand how service providers attract and win jobs, and convert that insight into strategy and product direction
- Partner closely with Engineering, Design, Analytics, Marketing, Sales, and Customer Success to identify gaps, shape product capabilities, and bring offerings to market
- Work with product marketing and GTM partners to drive adoption, attach, and overall commercial performance
- Communicate product vision, decisions, and results clearly to leadership and cross-functional stakeholders
- Champion the voice of the customer and define workflows that help service providers get noticed online, earn trust, and convert leads more effectively
- Establish strong feedback loops to iterate quickly and deliver high-quality, intuitive product experiences
- Integrate AI meaningfully into customer-facing experiences, helping service providers market and sell with greater efficiency and consistency
- Deliver measurable business impact by scaling adoption, engagement, and retention across the portfolio
- Influence pricing, packaging, and value communication to ensure clear ROI for customers and revenue growth for Jobber
- Maintain a balanced portfolio that supports short-term goals while building long-term foundations
- Define KPIs for the Win Work portfolio and hold teams accountable to outcomes
- Use data and qualitative insight to evaluate product health, make tradeoffs, and prioritize improvements
- Continually refine functionality based on performance, customer feedback, and market trends
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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