Customer Success Manager Internship, Livestorm
6 Months Internship
Salary: €1,000 per month
More information about location
Web-based video conference platform
Job no longer available
Web-based video conference platform
101-200 employees
Job no longer available
Salary: €1,000 per month
More information about location
101-200 employees
Company mission
To build powerful video engagement strategies.
Role
Who you are
- A 3 to 4 years post-bachelor (French internship agreement needed for a 6-months internship)
- Bilingual or native English, French is a plus
- Interested in software, tools, and processes,
- Willing to get your hands dirty and dig into the details
- Willing to carry multiple hats
- Excellent organisational and communication skills
- Experience with a technical product or with webinars is a big plus
- Excellent communication and problem-solving skills
- Flexible and agile in adapting to quick changes in a startup environment
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
- Your key assets: Self-motivation, Strong work ethic, and Ownership
What the job involves
- Be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth
- You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers
- Support our CSM team by managing our Tier 1 clients (Business accounts)
- Help improve our processes and select the right tools in order to help the team improve its global efficiency
- Be the point of contact and trusted partner for the clients
- Be in charge of customer onboarding
- Manage our weekly Livestorm Client walk-in sessions
- Manage day-to-day queries coming from these accounts
- Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
- Partner with the product team to provide detailed and actionable feedback to the team
- Work with the Account managers to manage your customer portfolio, understand their KPIs and challenges
- Support our Account Managers Team for Customers renewals
- Work with the department head to execute and improve the success strategy
Our take
Livestorm is an all-in-one webinar platform designed to help businesses organise and host online events. Its a handy tool for teams to have, as it simplifies everything from product demos to marketing events to online training.
On top of this, the platform accommodates both small meetings and large-scale webinars, supporting up to thousands of attendees. And with its browser-based system, it ensures easy access for users as well as its integration with CRM and marketing tools streamlining event management for businesses.
With over 5,000 customers worldwide and an impressive x3 ROI in its first three years, Livestorm is in a great position for even more success. It is also trusted by big names like Revolut, Notion, and the NHS, highlighting the company's reliability and ability to meet the needs of both startups and large enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2020
$30m
SERIES B
Sep 2019
$5.4m
SERIES A
Total funding: $35.4m
Company benefits
- 100% remote with a work-from-anywhere policy
- Offsite once a year
- Teambuildings twice a year
- Afterworks and online events once a month
- Coworking space: The coworking space is covered up to €350 or $350 including VAT per month
- Take care of yourself (with Moka.care)
- Paid day off for your birthday
- Days off donation policy to support each other in case of difficult times
- Learning & Development program: You have access to learning classes on Udemy for Business. You have a budget of €750 or $750 per year for learning & development that can be used for training, conferences, books…
- Additional equipment: After the validation of your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Gilles Bertaux
(Co-Founder & CEO)Completed a Masters in Computer Science at HETIC. Also interned as a strategy consultant, designer and growth hacker at multiple Parisian tech companies before co-founding Livestorm in 2016.
Robin Lambert
(Co-Founder & CPO)Completed a Masters in Computer Science at HETIC. Also worked as a Product Manager and Product Designer before co-founding Livestorm in 2016.
Tom Forlini
(Co-Founder & CTO)Completed a Masters in Computer Science at HETIC. Also interned as a BackEnd Developer at multiple startups before co-founding Livestorm.
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