Risk Operations Specialist, Ramp

• Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone
• Strong background in customer support via phone and email
• Experience with financial products like credit cards, loans, mortgages, etc
• Excellent written and verbal communication skills
• Investigative and critical thinking skills
• BA/BS from an accredited university
• Proven analytical and problem-solving skills with a strong attention to detail
• Strong negotiation skills
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

Desirable

• As an early member of Ramp's Collections Operations team, you will help execute and maintain operational initiatives that enable collecting from Ramp’s delinquent and high risk customers.
• This role requires excellent communications, negotiation, and decision-making skills.
• We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers
• Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication across email and phone channels
• Balance customer’s ability to pay, reconcile customer payments, and Ramp’s risk appetite to negotiate payment plans to reduce credit losses, and ensure customer’s financial well being
• Partner with strategy and legal teams to develop collection strategies, payment plans and operating procedures to ensure efficient collections operations
• Partner with product and engineering teams to build and scale Ramp’s operational platform and tooling for the collections program
• Ensure operational excellence by meeting team KPIs and SLAs