Growth Marketing Manager, JustGiving

• We’re seeking an experienced manager with strong commercial acumen, a bias toward action, and the ability to challenge the status quo
• 3+ years in a customer-facing and/or stewardship role
• Experience/interest in online fundraising highly desirable
• Experience executing customer programmes at scale highly desirable
• Experience working with strategic accounts or celebrities/influencers a plus
• Experience/interest in not-for-profit sector a plus

• The Growth Marketing team at JustGiving is responsible for maximising customer lifetime value by driving frequency and retention across the entire customer lifecycle
• We leverage a variety of channels to create impactful changes in customer value, and we’re on the hunt for an experienced and passionate Marketing Manager to join us
• This role will own some of our most important customer journeys, including our VIF and top events programmes
• You’ll report to the Head of Growth Marketing and collaborate closely with the CRM team to ensure we maximise retention and develop strategies to build long-term customer habits
• Additionally, you’ll play a critical role in managing marketing communications and project delivery for key business propositions, such as price changes and new feature launches
• This is a great opportunity to own an impactful area within the business and drive meaningful growth within JustGiving
• Strategise and execute exciting and compelling customer stewardship experiences across a range of channels to drive growth and retention for people raising money on JustGiving
• Own and manage our VIF and Top Events programmes, working closely with the Head of Growth Marketing and CRM team
• Be proactive in analysing data and test results, recommending improvements to optimize customer journeys based on insights
• Coordinate cross-functional teams to create and implement multi-channel plans that effectively drive activation, amount raised and customer retention
• Align with the broader Marketing team to maximise effectiveness across channels and ensure consistent messaging and strategy
• Work closely with our brand and PR teams to amplify the stories of our fundraisers
• Continuously measure and report on performance to the wider business, identifying future growth opportunities and areas for improvement

• End Date: December 18, 2024

• Private pension scheme
• Flexible working
• GymPass membership
• Cycle to work scheme
• Volunteer for vacation - You can earn up to 3 extra vacation days by helping charities and local causes of your choice.
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance

JustGiving is the world’s leading online giving platform, helping individuals, charities and companies organise impactful campaigns to raise funds for a cause they care about. Since launching in 2000, JustGiving has helped to raise over £6 billion for good causes globally - managing almost 200 million donations from more than 180 countries.