Implementation Manager, Nayya
$105-115k
+ Stock options
2 days a week in office
Agentic AI adviser for health & wealth
Job no longer available
Agentic AI adviser for health & wealth
101-200 employees
Job no longer available
$105-115k
+ Stock options
2 days a week in office
101-200 employees
Company mission
To connect people’s most important information so they can thrive in their health and wealth.
Role
Who you are
- 2-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field
- Exceptional communication and relationship-building abilities. You have experience cultivating long-term customer relationships
- Capability to navigate fast-paced and changing work environments. Experience in a technology startup is preferred
- Strong organizational and time management skills, with a passion for creating efficient processes
- Intermediate proficiency in Excel or Google Sheets. You know how to use a vlookup and write an if statement
- Experience in employer benefits or group insurance a plus
What the job involves
- This role is responsible for managing implementations with Nayya’s largest carrier partner
- As one of the first members of this team, you'll be building upon Nayya's existing implementation processes to ensure that they meet the level of efficiency and customer service excellence required for this high-visibility partnership
- This role acts as the link between the customer, our partner, and Nayya
- You'll focus on understanding customer needs and executing seamless delivery while serving as a subject matter expert on the Nayya product
- Project Management:
- Execute implementations for Nayya’s key carrier partner, ensuring projects are completed efficiently and effectively
- Collaborate with various internal stakeholders, championing the customer's needs
- Adapt and evolve implementation processes to suit dynamic project requirements
- Relationship Management:
- While you won’t be managing the commercial aspect of the relationship, you’ll serve as a critical link between customers, the carrier partner, and Nayya, fostering strong relationships and cultivating trust
- Understand and prioritize customer needs, ensuring that their needs are central to the implementation
- Manage stakeholder expectations, ensuring clear communication and alignment on project goals
- Team Building:
- Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team at Nayya
- Help build out the groundwork for this new team, setting high standards for performance and collaboration
- Help build out the processes and best practices that will be used to ensure successful delivery of the Nayya product for over a million users
- Cultivate deep product knowledge, establishing yourself as a subject matter expert
Our take
Nayya helps employers promote smart benefit choices amongst their workforce. Its tools use AI and data science to supply individualized benefit recommendations and automated healthcare claims assistance to the end-user.
Nayya is filling an innovative market niche: whilst 85% of employees would welcome help selecting the right benefits, companies often struggle to offer it. The company responds to this demand by partnering with leading employers, tech partners, and insurance carriers/brokers to help maximize the results of their health benefits spend.
Nayya has secured a high degree of investment since its founding, which it has used to expand its software features. For example, in 2025 it launched the first agentic benefits adviser, that is capable of giving tailored guidance to employees. With this, Nayya holds its position at the front of the market, which should enable it to keep growing its footprint and customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2021
$11m
SERIES A
Jul 2020
$2.7m
SEED
Total funding: $13.8m
Company benefits
- Well-being, mental health, and employee assistance solutions
- 401(k) with Employer Match
- Equity Options
- Sabbatical Program
- Nayya Health Days
- Unlimited PTO
- Company - wide retreats
- Medical, Dental & Vision
Company HQ
Greenwich Village, New York, NY
Leadership
Sina Chehrazi
(Executive Chair & Founder)Graduated from Georgetown University with a Doctor in Law. Became Director of Enterprise Sales & Partnerships at Demyst and then at Enigma. Alongside serving as CEO at Nayya, they are a Mentor at Entrepreneurs Roundtable Accelerator.
Sarah Liebel
(CEO)Joined the company in 2024 as President and COO. They are an Advisor at BetterUp, where they previously held positions such as Chief Growth Officer, an Independent Member of the Board of Directors at Aterian and a Kauffman Fellow.
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