Senior Revenue Operations Analyst, Pointclickcare
Senior Care
$100.2-110k
+ Bonus
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
$100.2-110k
+ Bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- 3+ years of sales analytics or sales/business operations experience
- Bachelor’s degree
- Proficient with Salesforce CRM, Clari experience is considered an asset
- Experienced in process analysis, design, optimization, and documentation. Demonstrated success in automating existing manual processes
- Service-oriented mindset: always dedicated to delivering the best results to the internal customer
- Meticulous attention to detail and excellent organizational skills
- Can work independently to meet deadlines and produce quality results
- Can prioritize and manage multiple projects simultaneously
- Strong written and oral communication skills
- Strong interpersonal and relationship-building skills
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint), and Advanced MS Excel skills (complex pivot tables, advanced formulae, PowerPivot)
- SQL (Structured Query Language), Visual Basic, Python, PowerBI strong assets
What the job involves
- The Senior Revenue Operations Analyst will report to the Senior Manager of Revenue Operations for Senior Care
- This role will have a sales focus within the Senior Care Business Unit, with key objectives to design and manage reporting on key sales performance metrics, optimize the utilization and adoption of sales technology, lead territory design and management, and perform data analysis for process improvement projects
- The Senior Revenue Operations Analyst will work cross-functionally with all sales teams, with the primary objective of enabling sales leadership to make effective, data-driven strategic decisions
- Provide reporting and analysis of sales data to management to inform strategy and tactics, including territory design and optimization
- Prepare regular, comprehensive KPI analysis for consumption by SLT/ELT, supporting the Senior Manager
- Support month end close and deal closure process, as well as reconciliation
- Support new fiscal year planning with required TAM and quota analysis
- Lead the 90-day bookings forecast cycle, working in close collaboration with FP&A, and support building a 12 month rolling bookings forecast
- Collaborate with Corporate Data Office (CDO) to maintain data quality and integrity of key sales systems
- Create and manage reporting for key sales performance metrics, such as pipeline management, sales attainment, win/loss ratio, average length of sale, etc
- Conduct data analysis to support continuous business process improvement
- Support sales employees on effective use of sales systems (Salesforce, Clari, Insights, etc.)
- Partner with the Business System Analyst to drive continuous improvements in sales systems and tools
- Support sales commission calculation and communication process in partnership with Total Rewards
- Collaborate with sales enablement in the development of a comprehensive Sales Operations Playbook detailing all key CRM workflows (lead management, opportunity management, quoting, etc.)
- Provide one-on-one assistance for sales employees experiencing technical issues with the CRM
- Collaborate with the Corporate Data Office (CDO) on continuous improvement of CRM processes and data accuracy
- Collaborate with the SDR Manager and Marketing to optimize implementation of existing sales automation tools and follow-up of marketing qualified leads
- Lead the evaluation and implementation of new sales automation tools
- Lead the transformation of sales automation activity data into actionable insights that improve sales outcomes
- Work together with sales reps on whitespace and territory analysis to identify high-value prospects (leveraging our internal RADO model) capable of converting to revenue with maximum efficiency
- Provide ad hoc analysis of CRM and market data required to accelerate deal progression and improve win rates
- Partner with other Senior Care Revenue Operations Analysts to provide ad hoc support for other functional areas, as required
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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