Senior Product Designer, Cresta
Core Platform
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Education in Design, HCI, or Interaction Design, or 5+ years of equivalent industry experience
- Experience designing large-scale B2B/enterprise platforms, data-rich experiences, or dev/ops tools
- AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows
- Portfolio showcasing systems thinking and end‑to‑end flows rather than isolated screens, and simple, elegant design solutions to complex problems
- Strong systems thinking and technical fluency, with a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
- Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment
What the job involves
- The Platform Product Designer is responsible for the horizontal frameworks and shared capabilities that every Cresta product is built on top of — from AI Agent and Agentic Assist to QM/Coaching and Insights
- You design platforms, not point solutions
- You think horizontally and systematically
- You make sure cross‑cutting concerns are solved once as a reliable, extensible platform, then reused across products and customers — rather than being rebuilt product‑by‑product
- Your work makes these capabilities self‑serve and customizable for both internal squads and external customers/partners
- Note this is not a Design Systems-only role
- You'll design frameworks instead of point solutions, and the frameworks you design should be scalable, self-servable, and customizable for both business users and developers
- You'll understand how data, permissions, and services flow across products, and reflect that in clear mental models in design
- You'll partner with Platform PM and Platform tech leads to help shape the strategy of the platform
- You'll vibe code/vibe design in Cursor or Claude for proof-of-concept, then apply rigor and thoughtfulness to make it an enterprise-ready experience
- You'll advocate for craft - raise the quality bar and help the team develop a shared eye for what great looks like
- You'll drive cross-squad alignment by understanding their needs, and secure buy-in and drive adoption from stakeholders
- You'll have good judgment about when to ship: perfect is the enemy of good
- Example workstreams include but are not limited to:
- Frontend platform (building blocks of libraries and UI frameworks)
- Internationalization and languages
- Roles and permissions / IAM
- Organizational and user management
- Accessibility / WCAG
- Data and metadata management
- Integration experience with 3rd-party data platforms
- Login flows and onboarding experience
- Notifications and alerts
- Privacy and PII redaction experiences
- SDK and dev tools
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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