Implementation Engineer, Persona
$100-130k
+ Equity packages
Identity verification infrastructure solution
Job no longer available
Identity verification infrastructure solution
501-1000 employees
Job no longer available
$100-130k
+ Equity packages
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- A minimum of 1-3 years of work experience in a customer-facing role (e.g. Implementation Manager, Customer Success Manager, Onboarding Specialist, Solutions Engineer, and Technical Project Manager)
- Close cross-functional collaboration with engineering and product
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, and Ruby)
- Project management experience, you set realistic execution expectations and ensure timely project delivery
- You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence
- You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- You have a proven track record of synthesizing customer feedback to provide helpful feedback to cross-functional partners and drive product improvements
- You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
- Bonus points for experience in the compliance, identity verification, and/or fraud space
What the job involves
- As an Implementation Engineer, you will be the primary point of contact on a portfolio of implementation projects to support our customers and ensure they reduce time to value and are set up for long-term success
- You’ll build trusted relationships and ensure timely project delivery and high-quality execution
- You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
- Beyond day-to-day support during onboarding, you'll work closely with product, engineering, and growth serving as the bridge between the technical and customer-facing teams
- You will partner with the Sales, Solutions Engineering, and Customer Success teams to develop resources and processes to scale implementation support, improve customer education to drive self-serve usage, and create automation to drive repeatable and efficient launches
- This role will be a key contributor on a fast-growing team, working across Engineering, Product, and Marketing to ensure customers are successful during their initial build and set-up to derive long-term value from the platform
- Be the customer’s technical point of contact through their initial implementation with Persona. You'll understand their business and technical needs, and help craft customized solutions to drive long-term value
- You'll be a primary player during onboarding and integration, in some instances, partnering with the Customer Success team to ensure the customer's technical success as they implement with our platform
- Project manage multiple active implementations from a variety of use-cases and technical scope, while partnering with customer teams of different size and complexity
- Conduct and lead project kickoffs, discovery sessions, training workshops, escalation calls, and ad hoc meetings as needed
- Build a deep understanding of customers’ business problems, technical requirements, and success criteria so you can empower them to solve complex business problems
- Apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. You'll be a trusted advisor - relaying trends and insights from customers to Persona, and from Persona to the customer
- Update and maintain technical documentation, change logs, and other scalable resources to improve the customer experience during onboarding and drive self-serve customer education
- Engage with Product, Engineering, and Growth teams to incorporate and prioritize customer feedback to inform the roadmap
- You will automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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