Senior Customer Centric Engineer, Salesforce

• You should be passionate about solving tough technical problems and recommending improvements to products and processes
• Apart from Technical skills, it's equally important to have a customer success attitude and strong communication skills
• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
• Unparalleled troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Candidates having 5+ years of relevant technical experience
• Extensive experience in Java, J2EE or similar languages in development / debugging roles
• Desirable skills: Work across teams in delivering projects/running programs
• 5+ years of overall experience in software engineering
• Deep knowledge of object-oriented programming languages: Java, J2EE
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL, MS SQL etc)
• Hands-on experience with Spring Boot Microservices, REST, Java Web Services, JMS, XML, JSON, and messaging techniques
• Experience with Amazon Web Services (AWS) or Microsoft Azure
• Knowledge on AWS cloud APIs like RDS, DynamoDB, S3, SQS etc
• Experience with a known IDE: Eclipse or IntelliJ
• Experience with open source Java libraries
• Deep understanding of Java class loading mechanism
• Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting
• Strong debugging skills like Network traffic/ Thread dump/ memory dump analysis
• A related technical degree required
• Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role

Desirable

• Join a high impact global MuleSoft engineering team that delivers the best customer experience by solving the toughest technical customer escalations fast, cross-functional collaboration to improve product supportability and champions trust strategy throughout the company
• As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
• Solve critical customer technical escalations to R&D from our Technical Support organization using OOP, Database, Cloud, web API and UI skills
• Figuring out ways to identify solutions or complex bugs in the product with top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Enabling and mentoring Technical Support teams on technical issues and best practices
• Work closely with cross-functional teams and build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Support and Debug initiatives throughout R&D
• Develop high-quality, production ready Tools that can be used by internal users