Staff Product Manager, Zocdoc
$164-246k
+ Variable pay and/or equity
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$164-246k
+ Variable pay and/or equity
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- This is both a highly strategic and deeply technical role for a systems thinker who thrives on solving complex product problems with massive reach and consumer-facing impact
- Deeply knowledgeable about the technical stack and architecture of your product area while being recognized as an internal expert on your customer
- Someone who thrives in ambiguity, with a knack for inventing solutions to test key hypotheses and quickly extract learnings
- A collaborative leader who establishes strong communication across teams and drives projects seamlessly across technical and non-technical teams
- A 10x, first-principles thinker who considers strategy within a broader, industry-wide context and inspires others to think similarly
- Excited by the challenge of consistently leading teams to solve the hardest problems and make measurable improvements
- Personally motivated to improve our healthcare system and love the multifaceted challenges of a marketplace business
- 6-8+ years of product management experience, ideally in high-scale environments such as marketplaces, B2B2C platforms, or ecommerce
- A strong technical background and ability to partner deeply with engineers to build performant and modular systems
- Deep experience building and optimizing conversion flows and storefront experiences
- Proven ability to work cross-functionally across product areas, unifying strategies and systems across user types
- A data-driven mindset, fluent in product analytics tools (e.g., Amplitude, Looker) and working with analytics teams
- A high degree of ownership and accountability, with experience driving complex roadmaps and aligning stakeholders
What the job involves
- As a Staff Product Manager in Zocdoc’s Appointments organization, you’ll own and evolve the core experience that powers our booking platform — one of the most critical steps of the patient journey
- This role sits at the intersection of our patient and provider experiences. You'll be responsible for deeply understanding both sides of the marketplace, and crafting experiences that serve our B2B2C ecosystem at scale
- Owning the vision, strategy, and roadmap for Zocdoc’s booking experience and platform within the core marketplace and across third-party channels
- Partnering with Engineering and Design to architect scalable scheduling experiences that handle healthcare-specific edge cases while maintaining big-tech performance at scale
- Working closely with Patient and Provider Product teams to build a seamless, unified experience across the entire booking journey
- Leading experiments and data deep-dives to identify optimization opportunities and drive conversion across consumer-facing touchpoints
- Synthesizing qualitative and quantitative signals to drive product decisions and continuously improve the scheduling experience
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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