Technical Writer, Dext
12 Months FTC
More information about location
2+ days a week in office (Shoreditch, London)
Empowering everyone to make the right decisions at the right time
Be an early applicant
Empowering everyone to make the right decisions at the right time
501-1000 employees
Be an early applicant
More information about location
2+ days a week in office (Shoreditch, London)
501-1000 employees
Company mission
To make business' data work for them, so every business can focus on what matters.
Role
Who you are
- You’re a strong communicator and great technical writer who’s passionate about helping others get the most from the tools they use
- You’re proactive, organised, and confident turning complex product features into simple, engaging learning experiences
- Solid understanding of the Dext (or similar) product and accounting/bookkeeping workflows
- Excellent communication and (technical) writing skills (clear, concise, audience-focused)
- Strong content design and instructional structuring abilities
- Comfortable working with digital tools (LMS, CMS, AI writing tools, video and photo editing, analytics)
- Highly organised, process-oriented and detail-driven
- Able to juggle multiple projects, managing multiple cross functional stakeholders and deliver to time
- Bonus: Knowledge of accounting, digital learning tools, or organisational change
What the job involves
- We’re looking for a passionate and proactive Customer Technical Writer to join our team and help deliver and educational content that onboards Dext users and empowers them to confidently adopt our product
- As an Education Specialist, you’ll help create and deliver onboarding and user education
- You’ll simplify complex product features to drive activation and adoption, thereby reducing support needs, and accelerating time-to-value for our partners and SMB users
- You’ll be responsible for creating, maintaining, and delivering high-quality educational content and resources that help users get the most from Dext
- You’ll work closely with Product, Marketing, Customer Service and Success teams to build a seamless onboarding journey and enable long-term product adoption
- Create and maintain modular onboarding materials and educational content (from ‘how to’ help centre articles, in product messaging, videos, infographics to webinars)
- Understand the product, translate technical features into easy to understand educational materials that are tailored to accountants and small business users
- Collaborate with Product, Product Marketing and Customer Success & Service Managers to ensure content is accurate, regions specific and kept up to date
- Develop, deliver and maintain engaging onboarding and learning pathways across our learning ecosystem for customers and internal teams
- Monitor usage and performance of education content, feeding insights back into the business
- Evolve and streamline content creation processes by implementing automation solutions, including leveraging AI technologies such as ChatGPT, AI agents to efficiently generate, update, and maintain help articles and support documentation
- Champion a culture of self-serve education to reduce support tickets and improve user experience
- Goals & Objectives:
- Drive increased product adoption and feature usage
- Reduce support ticket volumes by enhancing self-service education
- Track and improve onboarding effectiveness through data & reporting
- Deliver consistently high engagement with content resources (webinar attendance, article views, etc.)
- Evolve and streamline content creation workflows by implementing scalable automation solutions—leveraging technologies
Salary benchmarks
Our take
Dext was the first software company to automatically process information from uploaded images of receipts and invoices, cutting down the time lost to manually sorting them.
There's a good in-built virality for this kind of business, with accountants recommending the product to their customers as it makes both of their lives easier.
Dext has made several key hires to continue its growth trajectory, including a new CEO, CPO and Technology Officer. It will be important for them to continue to stay at the forefront of the technology, add on more useful features and continue forging partnerships with accountancy companies to stay ahead of the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2020
$74.5m
SERIES C
Jul 2017
$50m
SERIES B
Total funding: $139.5m
Company benefits
- Summer hours
- Flexible working
- Option to work abroad
- Your birthday off
- Generous annual leave
- Paid volunteering days
- Health insurance or healthcare allowance
Company values
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do
- Be Together - We are one team. There is no such thing as individual success without team success
Company HQ
London, UK
Leadership
Sabby Gill
(CEO)Current Chair at Digital Leaders. Former CEO of Thomas International, EVP & Managing Director at Sage, and EVP at Epicor Software.
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