Global Head of Operations, Flowerbx
12 Month Maternity Cover
Online flower-delivery service
Be an early applicant
Online flower-delivery service
21-100 employees
Be an early applicant
21-100 employees
Company mission
To become the go-to global authority on living beautifully and sustainably.
Role
Who you are
- Smart problem solver, adaptable to change, and ability to execute quickly
- Able to pivot quickly from long-term thinking to immediate tactical action
- Proven experience of building and leading engaged and high performing teams, demonstrating the FLOWERBX culture and values
- Data-driven decision-making mentality and sound commercial judgement, who uses analytical thinking to assess project performance and financial viability (Advanced excel modelling skills)
- Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity along the way
- Excellent communicator able to convey messages simply and effectively
- Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
- Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders
- Ideally knowledge of and experience working with local customs throughout the UK, USA and UAE
- Pragmatic with a healthy dose of humour
What the job involves
- This role is a full-time 12-month maternity cover role, with a combination of remote working and the requirement to visit FLOWERBX locations, as needed
- Reporting to the CEO, you will be responsible for overseeing the operational activities of FLOWERBX to ensure efficiency and alignment with strategic priorities
- Provide overall leadership of day-to-day operations, resolving issues as they arise and setting clear strategic direction
- Lead, support and develop a motivated team to work collaboratively across territories to deliver our goals
- Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
- Evaluate risk and lead quality assurance efforts
- Prepare, analyse and present weekly operational reporting, taking responsibility for key performance metrics and developing remediation plans where required
- Oversee expenses and budgeting to help the organisation optimise costs and benefits
- Act as the primary decision-maker and point of escalation for operational matters
- Act as a role model for our values and ambassador for our business
Salary benchmarks
Our take
Flowerbx is a luxury D2C flower delivery service, offering fresh blooms and accessories delivered throughout Europe, as well as the East and West Coasts of the United States.
Clients are presented with a diverse selection of over 300 seasonal flower varieties to choose from. Operating at scale enables Flowerbx to directly source flowers from growers in the Netherlands, resulting in flowers that are not only fresher but also more cost-effective compared to those found in wholesale markets.
With funding under its belt, Flowerbx is strategically directing its attention to expanding its presence in the US market, broadening its product range, and advancing its logistics technology. This feeds into the startup's ambitious aspiration to establish itself as a premier provider of premium flowers in the United States.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2025
$1.7m
SERIES A
Feb 2019
$5.8m
EARLY VC
Total funding: $9.5m
Company benefits
- A monthly flower subscription and discounted products
- Private health and dental care
- Life insurance that comes with a gamified wellbeing app
- Employee Assistance Programme (EAP)
- Pension contribution
- 25 days’ annual leave (plus bank holidays)
- Day-off for your birthday
- Time off to support your favourite charity
Company HQ
Park Royal, London, UK
Leadership
Whitney Hawkings
(CEO)Studied French Language and Literature at Columbia University in the City of New York. Previously the Director of Creative Services at GUCCI Group for 7 years and the Senior VP of Communications at Tom Ford for 11 years.
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