Global Head of Operations, Flowerbx
12 Month Maternity Cover
Online flower-delivery service
Job no longer available
Online flower-delivery service
21-100 employees
Job no longer available
21-100 employees
Company mission
To help our customers find floral joy in every day, making each moment a little more extraordinary.
Role
Who you are
- Smart problem solver, adaptable to change, and ability to execute quickly
- Able to pivot quickly from long-term thinking to immediate tactical action
- Proven experience of building and leading engaged and high performing teams, demonstrating the FLOWERBX culture and values
- Data-driven decision-making mentality and sound commercial judgement, who uses analytical thinking to assess project performance and financial viability (Advanced excel modelling skills)
- Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity along the way
- Excellent communicator able to convey messages simply and effectively
- Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
- Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders
- Ideally knowledge of and experience working with local customs throughout the UK, USA and UAE
- Pragmatic with a healthy dose of humour
What the job involves
- This role is a full-time 12-month maternity cover role, with a combination of remote working and the requirement to visit FLOWERBX locations, as needed
- Reporting to the CEO, you will be responsible for overseeing the operational activities of FLOWERBX to ensure efficiency and alignment with strategic priorities
- Provide overall leadership of day-to-day operations, resolving issues as they arise and setting clear strategic direction
- Lead, support and develop a motivated team to work collaboratively across territories to deliver our goals
- Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
- Evaluate risk and lead quality assurance efforts
- Prepare, analyse and present weekly operational reporting, taking responsibility for key performance metrics and developing remediation plans where required
- Oversee expenses and budgeting to help the organisation optimise costs and benefits
- Act as the primary decision-maker and point of escalation for operational matters
- Act as a role model for our values and ambassador for our business
Salary benchmarks
Our take
Flowerbx is a luxury D2C flower delivery company bringing fresh, single-variety blooms and curated floral accessories to customers across Europe and the East and West Coasts of the United States. Designed to bring the elegance of a high-end florist directly to the doorstep, Flowerbx offers a refined selection of more than 300 seasonal flower varieties.
By operating at scale, the company sources flowers directly from growers in the Netherlands (the heart of the global flower trade) bypassing traditional wholesale markets. And the result is fresher flowers, longer-lasting arrangements, and a more efficient supply chain that benefits both customers and growers.
In 2024, the company achieved B Corp certification too, highlighting just how committed it is to responsible sourcing, transparency, and building a more sustainable floral industry.
The company also has some serious funding under its belt and is now focused on expanding its footprint in the US market, broadening its product offering, and investing in logistic technology to support the next phase of its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2025
$1.7m
SERIES A
Feb 2019
$5.7m
EARLY VC
Total funding: $9.4m
Company benefits
- Learn and grow: Opportunities to blossom within our evolving team; equipped with your own learning and development budget, helping you to find your passions and build upon your strengths to support your personal and career growth.
- Wellbeing: We offer all employees direct access to private health insurance, in order to help support their physical and mental wellbeing.
- Finding balance: Working within a flexible environment that prioritises wellbeing, offering a balance of remote working with a personal budget for a co-working membership.
- Floral perks: All employees receive a monthly FLOWERBX subscription, plus an impressive employee discount to help you live life in floral beauty, wherever you are.
Company HQ
Park Royal, London, UK
Leadership
Whitney Hawkings
(Founder & CEO)Studied French Language and Literature at Columbia University in the City of New York. Previously the Director of Creative Services at GUCCI Group for 7 years and the Senior VP of Communications at Tom Ford for 11 years.
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