Strategic Account Manager, Fullpath
$111-152k
OTE
$100-110k
BASE
More information about location
Customer engagement platform for automotive dealerships
Open for applications
Customer engagement platform for automotive dealerships
201-500 employees
Open for applications
$111-152k
OTE
$100-110k
BASE
More information about location
201-500 employees
Company mission
To create a technology that upends digital marketing in the automotive industry.
Role
Who you are
- 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry
- Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
- Proven track record in customer retention, relationship building, and strategic planning
- Strong leadership skills with experience mentoring teams and supporting professional growth
- Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders
- Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools
- Ability to manage multiple priorities in a fast-paced environment, demonstrating adaptability and proactive problem-solving
- Ability to travel up to 25% of the time in the U.S. Valid driver’s license; ability to travel to travel domestically by plane
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
What the job involves
- We are looking for a skilled Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment
- You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
- Build and maintain executive-level relationships with key stakeholders, in a personal book of business, ensuring client satisfaction, fostering long-term partnerships, and building revenue from the existing customer portfolio
- Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs) to drive adoption, optimize product use, and meet client goals
- Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction
- May manage a small group of CSM, providing training, resources, and support for professional development and success
- Coordinate and oversee professional services projects, aligning with strategic account goals and ensuring timely delivery
- Represent the CSM team in internal and client-facing meetings, contributing to process improvements and cross-functional initiatives
- Leverage market insights to inform product development and identify growth opportunities
- Monitor and analyze account performance metrics, mitigating risks and uncovering opportunities for expansion
Our take
Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry to automate outdated systems and implement AI in decision-making for dealerships.
Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.
Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$40m
SERIES C
Apr 2020
$0.4m
LATE VC
Total funding: $47.4m
Company benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
Company HQ
Brickell, Miami, FL
Leadership
Aharon Horwitz
(Co-Founder & CEO)Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.
Yishai Goldstein
(Co-Founder & CTO)Former CTO of 40Nuggets.
Eliav Moshe
(Co-Founder & CPO)Co-Founder and former Chief of Product at 40Nuggets.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Fullpath