Senior Manager of Customer Success, EvenUp
$140-150k
Offers Equity & Commission. There is an additional 40% variable component
More information about location
AI-driven support for personal injury lawyers
Be an early applicant
AI-driven support for personal injury lawyers
201-500 employees
Be an early applicant
$140-150k
Offers Equity & Commission. There is an additional 40% variable component
More information about location
201-500 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- We’re looking for an action-oriented, growth-minded senior manager with a proven track record of success to lead a Customer Success Manager (CSM) team
- 5+ years of experience in customer success
- 1+ year of experience in a first line manager role in Customer Success
- Previous experience as a top-performing CSM or Account Manager
- Proven leadership skills, people management skills
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly organized, self-motivated and detail-oriented, with great follow-through on projects / tasks big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Ability to travel 1-2 weeks a month for client meetings or industry events, if required
What the job involves
- As a first line manager, you will coach and develop Enterprise CSMs focused on a customer segment. You will lead your team to meet their NDR targets and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company
- You will report to our Director of Customer Success Management and work closely with our Customer Success leadership team
- Manage a team of CSMs to deliver monthly and quarterly goals
- Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
- Develop specific and targeted goals for contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Develop and maintain a deep understanding of EvenUp’s products, services, and industry
- Execute, iterate and improve on customer engagements – intro calls, QBRs, renewals, roadmap demos – to develop best practices that scale
- Support consistent and consultative enablement and client success processes
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2024 that was one of the largest in the history of legal AI. Now valued at over $1 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
The Castro, San Francisco, CA
Leadership
Rami Karabibar
(Co-founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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