Senior Technical Writer, Juniper Square
GPX
$90-130k
Salary given is for the US, in Canada the base salary range for this role is $100,000- $120,000
More information about location
Investment partnership platform
Be an early applicant
Investment partnership platform
501-1000 employees
Be an early applicant
$90-130k
Salary given is for the US, in Canada the base salary range for this role is $100,000- $120,000
More information about location
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- This is a senior role for someone who is confident operating independently, skilled at partnering across teams, and ready to take accountability for the quality, clarity, and strategic impact of our documentation
- We are looking for someone who combines deep technical writing expertise with AI fluency, and who sees AI as an accelerator rather than a threat
- Proven technical writing experience in fintech or SaaS, including Help Center, release notes, and UX writing
- Strong belief in AI as a way to enhance productivity and quality, with a clear understanding of how humans and AI can work together to produce better outcomes
- Ability to produce high-quality deliverables from day one with only light guidance
- Strong understanding of Agile software development practices and the ability to work within them
- Experience with documentation systems like Zendesk, Markdown, and version control
- Excellent written and verbal communication skills and the ability to explain complex concepts to technical and non-technical audiences
- Comfortable editing HTML and light CSS in Zendesk Guide, including article markup, tables, anchors, and theme snippets. Able to spot and fix basic rendering issues
- A proactive and curious approach to solving problems and improving processes
- Analytical skills to measure the effectiveness of documentation through metrics and insights
What the job involves
- As the Technical Writer, Platform at Juniper Square, you will own the end-to-end documentation experience for our platform and lead the charge in setting the standard for how we communicate with customers
- This is a senior role for someone who is confident operating independently, skilled at partnering across teams, and ready to take accountability for the quality, clarity, and strategic impact of our documentation
- You should be ready to contribute meaningfully from the start, using your experience and judgment to produce high-quality work while learning our products and processes
- You will be trusted to take ownership of important deliverables early, applying both human insight and AI tools to produce exceptional results and to push our documentation forward in new, innovative ways
- You'll own the documentation set by leading the creation, maintenance, and continuous improvement of all customer-facing content, including Help topics, release notes, and release-related email communications
- Use JunieAI and other AI tools to improve research, speed up content creation, and iterate more efficiently, while ensuring that the human touch drives clarity, accuracy, and customer empathy
- Act as the voice of the customer throughout the SDLC to ensure their needs are reflected in every piece of documentation
- Write clear, concise, and intuitive UX content for Juniper Square products and services
- Partner with product management, engineering, and marketing to ensure all documentation is accurate, up to date, and aligned with brand standards
- Track and measure the impact of documentation using KPIs like Help Center engagement, ticket deflection, and customer satisfaction, and use these insights to improve
- Promote best practices in technical writing and responsible AI use across the company
- Work as a central point of contact to ensure messaging is consistent across development, product, and marketing teams
- Deliver release notes that explain not just what changed, but why it matters and how customers can benefit
- Participate fully in Agile processes and make sure documentation is part of the definition of done for every release
- Success in your first 90 days means you are
- Delivering multiple sets of release notes on time and to standard, with only light editorial review needed
- Creating supporting documentation for release features, including Help Center articles and customer communications
- Incorporating JunieAI into your workflow to improve efficiency in information gathering, drafting, and editing, while maintaining editorial quality and customer focus
- Building strong working relationships with product, engineering, and marketing partners
- Gathering information independently, explaining complex topics clearly, and delivering content with minimal rework
- Consistently applying our style guide and using AI to enhance, not replace, the human element of your work
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2025
$130m
SERIES D
Feb 2023
$133m
LATE VC
Total funding: $371m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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