Product Manager, Fivetran
Core Account Experience
$181.7-218k
+ RSU stock grants
2+ days a week in office (Oakland, CA)
Data integration solutions
Be an early applicant
Data integration solutions
1001+ employees
Be an early applicant
$181.7-218k
+ RSU stock grants
2+ days a week in office (Oakland, CA)
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- The ideal candidate is a strategic systems thinker who wants to own the core surfaces critical to the day-to-day experience of every single Fivetran customer
- 3+ years of product management experience, ideally in B2B SaaS with self-serve or billing exposure.
- Experience owning customer-facing features related to checkout, usage transparency, and help/support workflows
- Enthusiasm for simplifying complexity, especially around usage, billing and technical support issues
- Strong product sense and attention to UX polish, with the ability to advocate for quality and usability
- Comfort navigating cross-functional stakeholders and tooling in GTM, Support, Finance and Legal
- Independent and strong analytical skills and fluency with metrics and experimentation
What the job involves
- As the Product Manager for Core Account Experience, you will own the foundational surfaces that customers use to purchase, manage, and grow their relationship with Fivetran
- Every Fivetran customer, whether they are a startup on a free trial or multi-million large enterprise organization, interacts with our core account surfaces
- From plan selection and checkout to usage insights, billing, AI‑powered help, and account management, these touchpoints shape customer trust and long‑term growth
- Your mission is to make these everyday interactions feel effortless, intelligent, and empowering
- You’ll lead strategy and execution for our in-product self-service experience, including transactions, usage transparency, and our AI copilot
- You’ll run A/B tests to increase self-service resolutions and improve core journey flows
- This role is both foundational and forward-looking: you’ll optimize how customers use Fivetran today while pioneering new approaches to help them succeed tomorrow
- You’ll collaborate closely with Design, Engineering, GTM, Support, Finance, and our Growth & Monetization teams to eliminate friction and increase customer autonomy
- Your work will directly impact conversion, retention, and efficiency, while driving experimentation and shaping Fivetran’s most modern product-led experiences
- This is a high-impact role at the intersection of product quality, customer experience, and business growth
- Own the end-to-end customer experience for purchasing and managing a Fivetran account—including plan selection, checkout, upgrades, amendments and renewals
- Lead the strategy and development of our in-product AI Copilot and help surfaces, improving self-service resolution to customer issues and customer confusion
- Ship customer‑facing features end‑to‑end and move key business metrics
- Collaborate with other PMs, Support and Design to enhance in-product help and resolution workflows, build user trust and reduce user frustration
- Design and optimize key account surfaces: usage dashboards, billing interfaces, alerts, user and role management, and account settings
- Define clear success metrics and product health indicators across conversion, adoption, support deflection, and retention
- Partner with Finance, Security, and Engineering to ensure billing and account systems are scalable, compliant, and user-friendly
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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