Product Manager, Fivetran
Core Account Experience
$181.7-218k
+ RSU stock grants
2+ days a week in office (Oakland, CA)
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
$181.7-218k
+ RSU stock grants
2+ days a week in office (Oakland, CA)
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- The ideal candidate is a strategic systems thinker who wants to own the core surfaces critical to the day-to-day experience of every single Fivetran customer
- 3+ years of product management experience, ideally in B2B SaaS with self-serve or billing exposure.
- Experience owning customer-facing features related to checkout, usage transparency, and help/support workflows
- Enthusiasm for simplifying complexity, especially around usage, billing and technical support issues
- Strong product sense and attention to UX polish, with the ability to advocate for quality and usability
- Comfort navigating cross-functional stakeholders and tooling in GTM, Support, Finance and Legal
- Independent and strong analytical skills and fluency with metrics and experimentation
What the job involves
- As the Product Manager for Core Account Experience, you will own the foundational surfaces that customers use to purchase, manage, and grow their relationship with Fivetran
- Every Fivetran customer, whether they are a startup on a free trial or multi-million large enterprise organization, interacts with our core account surfaces
- From plan selection and checkout to usage insights, billing, AI‑powered help, and account management, these touchpoints shape customer trust and long‑term growth
- Your mission is to make these everyday interactions feel effortless, intelligent, and empowering
- You’ll lead strategy and execution for our in-product self-service experience, including transactions, usage transparency, and our AI copilot
- You’ll run A/B tests to increase self-service resolutions and improve core journey flows
- This role is both foundational and forward-looking: you’ll optimize how customers use Fivetran today while pioneering new approaches to help them succeed tomorrow
- You’ll collaborate closely with Design, Engineering, GTM, Support, Finance, and our Growth & Monetization teams to eliminate friction and increase customer autonomy
- Your work will directly impact conversion, retention, and efficiency, while driving experimentation and shaping Fivetran’s most modern product-led experiences
- This is a high-impact role at the intersection of product quality, customer experience, and business growth
- Own the end-to-end customer experience for purchasing and managing a Fivetran account—including plan selection, checkout, upgrades, amendments and renewals
- Lead the strategy and development of our in-product AI Copilot and help surfaces, improving self-service resolution to customer issues and customer confusion
- Ship customer‑facing features end‑to‑end and move key business metrics
- Collaborate with other PMs, Support and Design to enhance in-product help and resolution workflows, build user trust and reduce user frustration
- Design and optimize key account surfaces: usage dashboards, billing interfaces, alerts, user and role management, and account settings
- Define clear success metrics and product health indicators across conversion, adoption, support deflection, and retention
- Partner with Finance, Security, and Engineering to ensure billing and account systems are scalable, compliant, and user-friendly
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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