Staff Software Engineer, Gladly
Consumer
$156-215k
+ Equity
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
$156-215k
+ Equity
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- Have more than 5 years of full-stack engineering experience designing and shipping scalable distributed systems
- Experience mentoring and leading other engineers focusing on best practices
- Are relentlessly focused on the customer. You look at everything you create through the lens of how it improves things for our customers
- Value collaboration. You know successful software development is a team sport and aren’t above doing glue work to help the team deliver high quality products
- Communicate clearly. You’re comfortable communicating cross-functionally to describe how various technical approaches might impact the product behavior (and vice versa)
- Love learning. You are innately curious, whether you are researching new technologies or digging into hard-to-debug issues our customers encounter
- (Bonus) Have experience with the technologies we use: Go, Kafka, Postgres, Redis, React, Node, Docker, Kubernetes, AWS and ElasticSearch
- (Bonus) Experience working on communication specific technology: Voice/ Telephony, SMS, Email and Social Messaging
What the job involves
- Gladly’s communication platform is the foundation for enabling AI Automation and Customer service heroes to do their best work
- We create, build and maintain the communication infrastructure that allows our brand customers to engage with their customers on the channel that works best for them
- We are looking for software engineers to join our small, fast-growing and high impact team
- Build! You’ll design, architect, code and maintain innovative, scalable and secure systems. You’ll mix time spent writing code with leading projects
- Mentor. You’ll provide technical guidance and mentorship in software engineering best practices to help others grow their careers
- Collaborate. You’ll work closely with a small, nimble, cross-functional team of engineers, product managers and designers. You’ll participate in conversations with Customer Success, Support and directly with customers
- Ownership. You’ll participate and lead in all aspects of the project lifecycle, from ideation to specification to release and iteration
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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