Senior Manager of Risk Operations, Super

• The ideal candidate has deep knowledge of fraud prevention principles and solutions available in the marketplace, and is comfortable operating autonomously and interacting with senior executives on a daily basis
• 8+ years of progressive experience managing a combination of payment fraud, offerwall fraud, and/or KYC; experience at a fintech or adtech a plus
• Strong analytical skills, including proficiency with enterprise-grade business intelligence tools such as Looker or Tableau
• Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high-growth, fast-moving, ambiguous, and matrixed environment
• Adept at communicating complex topics to a wide and varied audience, including senior executives
• Experience building and scaling a team

Desirable

• Risk Operations at Super.com has a wide scope spanning payment fraud, offerwall fraud, and KYC
• Functionally, we report into Finance, but we are also embedded into various cross-functional, mission-aligned teams (MATs)
• This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions
• This is a unique opportunity to lead a data-driven risk operations team for a company that is both an established card-not-present merchant and a fast-growing fintech
• As the business owner of payment fraud, offerwall fraud, and KYC, you will keep a pulse on the company’s products and initiatives in order to identify evolving risks and continuously refine our response
• Additionally, you will manage a team of analysts, with potential for growing the team over time
• Serve as the company’s subject matter expert on payment fraud, offerwall fraud, KYC, and related matters
• Develop and/or refine fraud strategy and operations, creating synergy between business lines whenever possible and optimizing for the company’s overall financial performance
• Develop and/or refine dashboards for key metrics and continuously monitor them, taking quick and decisive action as necessary
• Manage relationships with external solution providers, driving a proactive response to changes in the business and compliance with SLAs
• Manage a team, ensuring that work aligns with business priorities and meets quality standards