IT Administrator, Valon Mortgage
$80-100k
Salary based on NY applicants and may vary
5 days a week in office
Transforming $25B+ mortgage servicing market with software
Open for applications
Transforming $25B+ mortgage servicing market with software
201-500 employees
Open for applications
$80-100k
Salary based on NY applicants and may vary
5 days a week in office
201-500 employees
Company mission
To champion homeowners on their financial journey, as the partner they trust with their home and future.
Role
Who you are
- 5+ years of experience across IT domains such as computer and network administration, Google Workspace, identity and access management, service management, and business systems
- Highly independent, capable of resolving complex issues while knowing when to escalate
- Strong customer service mindset with a focus on delivering exceptional support
- Proven ability to thrive in a fast-paced, evolving startup environment
- Excellent written and verbal communication skills
- Skilled at problem-solving and prioritization in high-demand situations
- Meticulous attention to detail and accuracy
- Self-motivated learner who quickly adapts to new technologies
- Experience with security remediation, audits, and compliance best practices
What the job involves
- The Valon IT team is small, scrappy, and built on trust. Everyone takes full ownership of their work and isn’t afraid to get their hands dirty to solve problems fast
- You’ll be expected to take initiative and work independently, but you’ll never be on your own - we’ve got each other’s backs
- It’s an ideal environment to dive into a wide range of technologies, make a big impact, and grow quickly in a fast-paced startup
- Above all, we take pride in delivering an exceptional customer experience for every Valon employee
- We’re looking for someone to lead IT operations at Valon’s San Francisco office and support remote employees
- You’ll be the on-site expert keeping everything running smoothly - from hardware and network setup to system access and day-to-day support
- You’ll also provide hands-on support to our executive team and help remote employees stay connected and productive
- You’ll test and roll out new technologies, streamline our operations, and be a key player in how Valon powers its fast-paced, tech-driven workplace
- Be on-site in our SFO office Monday–Friday, 9 a.m. to 6 p.m., with flexibility for occasional after-hours maintenance
- Serve as the go-to IT contact for the SFO office and remote employees - owning issues end-to-end, providing top-notch support, and keeping everything running smoothly
- Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed
- Set up and maintain office infrastructure such as networks, video conferencing systems, printers, cameras, and conference rooms
- Track and restock hardware inventory as needed
- Respond quickly to helpdesk requests and ensure tickets are resolved promptly
- Document processes and identify opportunities to automate and improve IT workflows
- Lead or support projects that enhance the security, scalability, and efficiency of Valon’s IT systems
Our take
Valon is attempting to bring smoother, clearer customer service to the often unsophisticated industry of mortgage services. Its cloud-native mobile platform allows borrowers to make payments and manage escrow accounts while avoiding time-consuming call centers, inaccurate information and poorly designed websites. In turn, lenders can use the platform to request API feeds to gather information on customer performance.
The company is aiming to disrupt and bring down the costs in a market that it sees as heavily monopolized, and which is largely devoid of customer-oriented innovation. Currently, mortgage servicing giant Black Knight controls over half of all residential loans in the US, the result of which has seen a 250% increase in servicing costs in the last decade.
Valon's growth so far has been remarkable. The company went from zero contracts in 2019 to $65 billion in mortgages in 2024, with a 400% year-on-year growth. Its remarkable growth attracted over $169 million in funding in 2024. On top of this boost, it has further diversified its capabilities to include servicing government-sponsored home loans from the Federal National Mortgage Association.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$100m
SERIES C
Jul 2024
$69.8m
LATE VC
Total funding: $348.8m
Company benefits
- Fully Covered Healthcare Premiums on Zero Deductible Medical/Dental/Vision Insurance Plans
- Flexible Sick Days
- Equity Packages
- Generous Vacation Policy + Multiple Company Holidays
- Provided Laptop, Custom Acessories, and Ergonomic Equipment
- Commuter Benefits
- Paid Parental Leave
- Unlimited Snacks and Drinks
Company HQ
Union Square, New York, NY
Leadership
Andrew Wang
(CEO & Co-Founder)Studied Computer Science at Harvard. Interned as a Software Engineer at The White House, and Google. Was an Analyst at Goldman Sachs. Spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Studied Computer Science and Statistics at Harvard. Worked at Samlyn Capital and Two Sigma prior to joining Valon.
Jake Mintz
(CPO)Studied Electrical Engineering at Santa Clara University. Co-founded Bump Technologies which was acquired by Google.
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