Senior Client Success Strategist, Bazaarvoice
Enterprise Accounts
$100-110k
OTE
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$100-110k
OTE
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 3+ years experience managing large recurring enterprise deals
- Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
- Charismatic and exceptional communicator
- You are naturally consultative and love to teach complex concepts in a simple way
- You love brainstorming, creative thinking and are an excellent problem solver
- Project management comes easy to you and you have the ability to prioritize and maintain focus
- Deeply analytical and excited to dig into the data
- Not afraid of a complex technical product
- You are energetic, positive, and have a solutions-first approach
- You are unafraid of taking on new responsibilities
- You are self-directed, hard-working, and passionate about what you do
- You have a take control and get things done mindset, and activity that reflects such
What the job involves
- At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers
- Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale
- This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products
- The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty
- Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team!
- Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders
- As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution
- Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients
- Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
- Ensure renewal and growth of each account in your portfolio
- Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
- Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
- Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
- Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
- Craft compelling narratives out of performance data to convey our value
- Attend and host relationship building and networking events
- Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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