Strategic Account Manager, Built Technologies
OGC
$100-120k
+ Variable comp and equity
Cloud-based construction lending software
Open for applications
Cloud-based construction lending software
201-500 employees
Open for applications
$100-120k
+ Variable comp and equity
201-500 employees
Company mission
To improve outcomes for those building and managing the world around us.
Role
Who you are
- Bachelor's degree or equivalent experience
- 4+ years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
- Experience in a Financial Technology or Real Estate Firm is a plus
- Strong attention to detail
- Project management and coordination skills
- Polished oral, written, and interpersonal skills
- Negotiation skills with the ability to find positive outcomes in high-stress situations
- The ability to handle multiple work streams
- Capacity to accept and utilize constructive criticism
- The ideal candidate for this role has at least +4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale companies
What the job involves
- We are looking for a motivated and experienced Strategic Account Manager to program manage customer relationships throughout the customer lifecycle
- The Strategic Account Manager will be responsible for creating a world-class customer experience by establishing key stakeholder relationships, developing an account governance structure, and serving as the liaison between the Product and Engineering teams, Sales and Customer Success teams, and our Strategic Accounts
- Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth
- Identify and help drive cross-sell and own upsell opportunities
- Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction
- Manage internal projects to deliver customer requirements
- Manage external programs for software delivery and development
- Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes
- Develop mastery of Built’s suite of products & solutions
- Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
- Gather and define requirements for solutions to unique customer problems
- Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
- Coordinate sales, implementations, and customer success team activities to support our largest customers
- Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery
Our take
Construction is one of the world's biggest industries, and one of the least digitized. Built is setting out to change this by offering construction companies a cloud-based finance platform.
Built was founded in 2014, and its solutions improve the flow of capital between all stakeholders in the construction ecosystem, including contractors and property developers. Further funding has pushed Built's valuation up to $1 billion, which is testament to industry confidence in its product.
More and more fintechs are looking to the construction industry, eager to exploit the gap in the market. However, Built has already established itself as a market leader, and its unicorn valuation has helped set it apart.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2022
$23.6m
LATE VC
Sep 2021
$125m
SERIES D
Total funding: $281.7m
Company benefits
- Uncapped paid time off in addition to 6 company holidays and 6 ‘lite’ holidays
- Comprehensive healthcare package offerings to choose from for you and your family
- Bonus and equity program
- Learning grants
- Flexible working hours and hybrid work options
- Volunteering opportunities
Company HQ
Nashville, TN
Leadership
Chase Gilbert
(CEO & Co-Founder)Co-founded Built in 2014.
Andrew Sohr
(Co-Founder)Also co-founded Built in 2014.
Salary benchmarks
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