Revenue and Customer Operations Manager, Payscale
$119-178.4k
+ Offers 10% Bonus
Compensation software & data
Be an early applicant
Compensation software & data
501-1000 employees
Be an early applicant
$119-178.4k
+ Offers 10% Bonus
501-1000 employees
Company mission
To help organizations transform pay decisions from an uncertain compromise to a confident commitment.
Role
Who you are
- 6-8+ years experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting (SaaS or recurring revenue preferred)
- Deep familiarity with GTM motions beyond Sales—specifically Account Management and Customer Success
- Expert-level Excel skills including data modeling, nested formulas, and charting
- Understanding of relational and multi-dimensional data structures
- Strong proficiency in Salesforce (admin-level knowledge a plus)
- Strong fluency in one or more analytics/reporting tools (Looker, Tableau, Power BI, etc.)
- Exceptional business acumen with ability to turn data into actionable insights
- Experience managing complex projects and collaborating cross-functionally
- Excellent written and verbal communication skills—comfortable interfacing with senior leaders
- Strong ownership mentality—proactive, resourceful, and comfortable with ambiguity
- Operational excellence: You thrive on building systems, processes, and dashboards that make teams more efficient and data-driven
- Customer obsession: You understand that your customers are your internal teams; you're motivated by making their jobs easier and their decisions smarter
- Analytical mindset: You dig into data to find insights, root causes, and opportunities for improvement
- Ownership mentality: You see a problem and take ownership of solving it, not just flagging it
- Communication: You can explain what's happening in the numbers to both technical and non-technical audiences
- Adaptability: You're comfortable with change and can work effectively in a fast-growing environment
- We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you
What the job involves
- Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success. This individual will play a key role in shaping and executing on our strategic initiatives by aligning systems, workflows, and reporting infrastructure to enable revenue growth and customer value realization
- You will partner closely with GTM leadership, Finance, Marketing, Business Applications, and Strategy to build robust planning frameworks, maintain data fidelity across tools, and deliver insights that inform executive decision-making
- Act as a strategic partner to GTM leadership in Sales to drive planning, performance tracking, and operational execution
- Build and maintain comprehensive dashboards, reporting suites, and models (forecasting, capacity, segmentation, etc.) to track pipeline, bookings, retention, and growth KPIs across all GTM
- Partner with Customer Success, Support, Product, Implementation, and Sales to align on processes, metrics, and customer outcomes
- Lead the design and deployment of workflows and system automations in Salesforce and related tools, in partnership with Business Systems
- Own recurring GTM reporting deliverables such as MBRs, QBRs, pipeline reviews, and executive reporting packages
- Drive and support territory design, quota modeling, and book of business alignment across all GTM functions
- Monitor funnel efficiency across both new business and expansion/renewal motions—identify gaps and surface recommendations
- Project manage cross-functional GTM initiatives from discovery to rollout—e.g., quota and territory rollouts, new GTM motions, team realignments
- Leverage advanced Excel functionality (e.g., INDEX/MATCH, dynamic arrays, INDIRECT, named ranges, Power Query) to link and manage large data tables
- Build and maintain complex, multi-tab, multi-dimensional Excel models that support scenario planning, financial forecasting, and operational analysis
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles, which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives job seekers information on expected salaries for the positions they are interested in, along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and job seekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flexible paid time off (PTO)
- Paid holidays and floating holidays
- Company-sponsored volunteer hours
- Complimentary days off based on meeting company goals
- Comprehensive medical, dental, and vision, covered up to 100% by Payscale
- Life and disability insurance, covered up to 100% by Payscale
- Employee assistance program
- Flexible spending account
- Infertility benefits
- Company matched and immediately vested 401k
- Paid development hours
- Learning and development opportunities
- Regular pportunities to meet with executive leadership
- Annual remote work stipend for wellness or home office equipment
- 16 weeks paid parental leave
Company HQ
Pioneer Square, Seattle, WA
Leadership
Chris Hays
(CEO)Chris joined Payscale in 2024 as CEO. Prior to that, they spent nearly 8 years at ZoomInfo as the President & COO. They also spent 7 years at Inside Sales Team as a VP of Operations, and 10 years at Avaya as a Finance Director.
Lexi Clarke
(Chief of Business Operations)Lexi initially joined Payscale in 2020 as a Director of People, since then they have held various roles, becoming CPO in 2023. They previously worked in HR roles at Convoy, Redfin, Boeing, and One Kings Lane.
Kate Peter
(CCO)Previously a Global VP of Customer Experience at Anaplan, and Global Head of Customer Success at Harvard Business Publishing. They also spent 4 years at Gainsight in various roles, including Head of Enterprise Customer Success.
Peh Keong Teh
(Chief Product Officer)They have been at Symend since 2020, previously serving as President, CPO & CTO, now serving as an Executive Advisor. Previously they spent 3 years at Salesforce as a Senior VP of Marketing Cloud, 1 year at Oracle in product Management (Oracle Bare Metal Cloud), and 10 years at Microsoft in various roles, including Principal Group Program Manager (SQL Azure).
Philip Watson
(CFO)Previously the CFO at Paddle and a Portfolio Finance & Operations Director at Hg. They also spent over 7 years at ZoomInfo in various VP roles.
Share this job
View 7 more jobs at Payscale