Head of Risk Operations, Block
$263.6-395.4k
+ Employee Stock Purchase Program
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$263.6-395.4k
+ Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- The ideal candidate will possess a strategic mindset, exceptional leadership skills, strong communication skills with the ability to build partnerships and influence others, and a proven track record in risk management within the financial industry
- A relevant BA/BS degree. MBA a plus
- 10+ years of experience in the financial industry, with a focus on risk assessment, management, fraud prevention, disputes/chargebacks, credit risk or payment processing
- Experience leading and managing large-scale teams
- Demonstrated success in overseeing organizations of 100+ individuals
- Proven experience in a technology-driven environment with a history of rapid growth and expansion into new markets
- Strong strategic thinking and analytical skills, with a demonstrated ability to apply data-driven insights to improve operational effectiveness
- Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
- Passion for leveraging new technologies, including AI, to enhance operational efficiency and mitigate risks
- Experience leading high-performing teams and developing future leaders through mentorship and coaching
What the job involves
- We are seeking a dynamic and experienced professional to join our team as the Head of Risk Operations
- This pivotal role will oversee multiple groups including Fraud Operations, Credit Risk Underwriting & Operations, Disputes & Chargebacks Operations, and Collections & Recovery Operations
- Lead and oversee various departments within the Risk operations team, ensuring efficient and effective operations across all functions
- Drive initiatives to enhance productivity and quality, leveraging advancements in technology, including AI, to optimize operational workflows
- Establish and monitor key metrics to measure team performance, track progress, and achieve organizational goals
- Collaborate closely with cross-functional teams including Risk product, policy, engineering, design, Sales & Account Management, and data to develop and implement comprehensive risk management strategies
- Ensure compliance with regulatory requirements and industry standards, and actively contribute to the development of policies and procedures
- Manage multi-site operations, including Business Process Outsourcing (BPO), to support operational scalability and efficiency
- Work closely with teams across Square to ensure new products are launched safely, our sellers have a remarkable experience through their entire lifecycle and Square is meeting regulatory and audit requirements
- Seek out trends in risk management and their applicability to the Square business model. In addition, stay current on innovative business and technology trends in payments and lending in order to advise senior leadership on operational risk initiatives
- Lead or contribute significantly to overarching strategies related to fraud prevention, disputes management, credit risk, and other risk-related areas
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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