Sales Manager, Luzmo
SaaS
More information about location
Embedded analytics platform, purpose built for SaaS companies
Be an early applicant
Embedded analytics platform, purpose built for SaaS companies
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
Luzmo's mission is let end-user analytics fast, effortless and accessible for SaaS companies
Role
Who you are
- Proven experience managing both Sales and Customer Success teams in a B2B software environment, ideally with a technically focused product or specifically within the analytics market
- Hands-on experience in selling complex software products that require high-touch, white-glove services
- Strong track record of direct sales achievement, coupled with operational skills in process improvement, pipeline management, and team coaching
- Skilled in managing customer relationships throughout the lifecycle, with an emphasis on retention, upsell, stakeholder management and client satisfaction
- Ability to work closely with growth or marketing teams to synchronize strategies across acquisition and retention efforts
- Data-driven approach with hands-on experience in CRM systems, preferably HubSpot, to track and optimize performance across teams
- EU based, willing to frequently travel to our Belgian office
- If you are not located in Belgium, you are willing to work via an Employer of Record or on a contract basis
What the job involves
- The Sales Manager at Luzmo will be essential in driving net revenue growth through new sales and increased customer satisfaction, fostering upsell opportunities and retention
- This role involves leading a team of Account Executives (AEs) and Customer Success Managers (CSMs), providing hands-on support, training, and operational guidance
- The Sales Manager will work closely with the VP of Growth and the Marketing team to ensure alignment across sales, growth, and customer success strategies while fostering a collaborative, high-performance environment
- This role reports directly to the CEO, with a close working relationship with the VP of Growth
- Lead both the Sales and CS teams, ensuring they meet their revenue and client satisfaction targets through structured support, hands-on coaching, and ongoing skill development
- Create and implement an efficient process to manage the customer lifecycle from acquisition through to retention and expansion, fostering close collaboration between Sales and CS teams
- Spend significant time in the field with AEs and CSMs to provide tactical support on client engagements, account strategies, and performance optimization
- Drive a high-performance culture by setting clear objectives, establishing performance metrics, and ensuring accountability for both Sales and CS teams
- Oversee customer success initiatives, focusing on proactive engagement, upselling, and renewals to ensure customer satisfaction and revenue retention
- Act as an escalation point for high-priority customer issues, collaborating with the CSMs to resolve complex challenges swiftly
- Work closely with the AEs to ensure consistent progress toward sales targets, providing tactical guidance on managing strategic accounts and enhancing lead conversion
- Support a data-driven approach to pipeline management and performance tracking, adjusting tactics to maintain steady growth
Our take
Businesses today know that data can be an immensely valuable asset, helping them make better, more informed decisions - and even surfacing new opportunities. However, it’s not always easy to use data effectively, and implementation can be extremely difficult. Looking to change this is Luzmo (formerly Cumul.io), providing SaaS companies with the tools to provide their users with data-led insights.
Founded in 2015, Luzmo is operating in a similar space to the likes of Tableau and Looker. However, the company has been successfully setting itself apart from competitors by focusing on bringing embedded analytics specifically to SaaS applications.
Reflecting the growing need for quick business decision-making, Luzmo has completed multiple successful funding rounds. With plans to increase the platform's analytical power, the company is also focused on accelerating its international expansion beyond Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$10.6m
EARLY VC
Nov 2020
$3.7m
EARLY VC
Total funding: $14.9m
Company benefits
- Remote working possible
- Flexible hours - fully flexible, with no core hours
- Unlimited paid time off
- Scale-up culture and team spirit
- Adding to a smarter world where insights are within everyone's reach
- Healthcare
- Phone & WiFi stipends
- Team learning & development budget
- Team building & social budget
- Company gatherings - to ensure we all connect at least once per year
Company values
- Empower success: Our customers are at the heart of everything. We're obsessed by empowering our customers to be more successful.
- Accomplish daily: Tackle small challenges, one step at a time. Incremental learning to accomplish greater things.
- Innovate fearlessly: Just because something hasn't been done, doesn't mean it can be. We raise the bar everyday and think outside the box.
- Be human: Even though we operate globally, we keep a close human connection to our customers & team.
- Have fun: We love a good challenge, but we love some good fun while doing it! At Cumul.io, everyone can be themselves.
- Work together: We believe in working together to reach a common vision, with high respect for each individual and their personal situation.
Company HQ
Leuven, Flanders
Articles
Leadership
Karel Callens
(CEO)Previously worked at CSC, initially as a Consultant before becoming a Manager. Also worked at FOD Economie in Big Data and Analytics.
Haroen Vermylen
(CTO)Experienced Business Intelligent Specialist having previously worked at FOD Volksgezondheid and Fujitsu Technology Solutions. Also worked as a Data Science Leader at CSC.
Thomas De Clerck
(CSO)Previously worked as an Advanced Business Manager at Altran and as a Senior Export Consultant at Google.
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