Customer Success Manager, Lumafield
Medical Devices
+ Equity compensation
X-ray CT platform for engineers
Open for applications
X-ray CT platform for engineers
101-200 employees
Open for applications
+ Equity compensation
101-200 employees
Company mission
To revolutionize the way engineers work through its X-ray CT platform.
Role
Who you are
- Lumafield is looking to bring on an industry experienced Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafield’s industry changing products
- This role requires technical depth to understand CT scanning workflows, engineering analyses, manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value
- Engineering B.S. degree or equivalent technical experience
- 6+ years of client facing experience, such as in account management, consulting, or program management and/or working in an an industrials sector such as tooling, equipment, discrete manufacturing, and/or automotive or aerospace and defense
- You understand the typical business models, manufacturing processes, and supplier dynamics for the industries that you have experience in
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Familiarity with manufacturing processes
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment
What the job involves
- The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products
- Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth
- Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
Our take
The successful design of a product depends on the intricate work of engineers, and the more information product engineers have about an object, the more they can understand how to improve it. However, this can be difficult when many object details can only be found inside them, raising the question of how product designers could benefit from X-ray CT technology.
Lumafield provides an X-ray CT platform for engineers, helping them gain visibility into the interior details of objects and materials. The platform consists of an easy-to-use hardware scanner supported by cloud-driven analysis software, helping engineers solve challenges at every stage of the product development process.
Whilst product development engineers already have software and hardware tools for optimizing their products, these often neglect the interior intricacies of objects, and Lumafield has been smart to recognize this. By improving the visibility engineers have into the pores, voids, and cracks of design materials, the company helps designers explore new techniques with confidence, minimize expensive molding and casting failures, and stay ahead of quality standards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$75m
SERIES C
Sep 2022
$35m
SERIES B
Total funding: $152.5m
Company benefits
- Health, vision, & dental coverage
- Paid parental leave
- Equity package for all full-time employees
- Flexible vacation policy
- Mental health & wellness perks
- Catered lunches & full kitchen
- Retirement savings
- Financial wellness education
- Company & team events
Company HQ
North Cambridge, Cambridge, MA
Leadership
Eduardo Torrealba
(Co-Founder & CEO)Experience as co-founder and CEO of Oso Technologies, and Director of Engineering for Formlabs.
Salary benchmarks
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