Senior Employee Relations Manager, Lyft
$108.2-135.3k
More information about location
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$108.2-135.3k
More information about location
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- The ideal candidate possesses exceptional listening skills, adeptness in conducting interviews, and the ability to maintain composure in emotionally charged or high-pressure scenarios
- Proficiency in both written and verbal communication is essential, coupled with comfortability utilizing various technologies
- 7+ years of HR/Employee Relations investigations and/or performance management experience
- Bachelor’s degree or higher education
- Demonstrated ability to conduct detailed and thorough fact finding investigations, including evidence collection, document review, analysis, and interviews, while maintaining objectivity and ensuring confidentiality
- Proven ability to track, prioritize and drive multiple concurrent investigations, accommodations, and performance management cases
- High moral and ethical standards, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality
- Strong working knowledge of state and federal employment laws including but not limited to: FMLA, ADA, FLSA, NLRA, Title VII, Canadian provincial/territorial labor laws, and Mexican labor laws
- Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data
- Strong problem-solver with ability to thrive in a fast-paced environment
- Ability to communicate (both orally and in writing) complex issues accurately and clearly to internal stakeholders
- Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal
- Highest level of integrity and management of confidential information
What the job involves
- The Senior Employee Relations Manager will have company wide responsibilities supporting investigations, performance management, accommodations, and more!
- Independently conduct complex and sensitive workplace investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and recommendations for appropriate resolution, and working across borders and jurisdictions as necessary. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations
- Draft well-written investigation and performance-related documents, such as investigation reports, leader/HRBP talking points, and written warnings
- Partner collaboratively with Leadership, Legal, People, Physical Security, Information Security and other stakeholders on conflict management, investigations, and performance plans, influencing decisions where appropriate. Promote knowledge and understanding of company policies and of relevant employment laws through coaching, presentations, and training
- Interpret policies and procedures, incorporating knowledge of state and federal employment laws (e.g., FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state and international laws), draft and provide recommendations for potential corrective action, where appropriate
- Support managers in the performance management process, including the development and issuance of performance plans and corrective action
- Manage complex situations related to reasonable accommodations and leave of absences, and provide support to the Benefits team for leave matters
- Act as a key thought partner and assist in the continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials
- Draft and maintain Lyft’s investigation and workforce policies, templates, and practices in close partnership with Lyft's Legal and People teams
- Assist with the data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and ER risk prevention
- Input cases into Lyft’s ER case management system (HR Acuity) accurately and timely
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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