Implementation Manager, MaintainX
+ equity
Mobile-first workflow management platform
Be an early applicant
Mobile-first workflow management platform
201-500 employees
Be an early applicant
+ equity
201-500 employees
Company mission
To make the day to day more efficient by digitizing the paper-based procedures, work orders, inspection logs, and audit checklists used daily in thousands of businesses worldwide.
Role
Who you are
- Bachelor's degree in Engineering or a related field
- Proven experience (5 years) in software implementation, a focus on the SMB or Mid-Market segment is a plus
- Proven experience leading teams
- Previous experience in an engineering environment (manufacturing and industrial space is a plus)
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders
- Problem-solving mindset and the ability to think strategically while also being detail-oriented
- Familiarity with software development methodologies and best practices
- Proficiency in relevant software tools and platforms used for project management, communication, and documentation
What the job involves
- As an Implementation Manager, you will be responsible for overseeing the successful implementations of our software solutions for clients
- You will lead a team of implementation specialists, coordinate with cross-functional teams, and ensure a smooth transition from sales to implementation for your team’s accounts while maintaining high levels of client satisfaction
- In addition, you will implement new processes with the objective to scale MaintainX’s Professional Services
- Oversee and remain accountable for the full implementation process for clients, from start to post-support
- Manage project plans, timelines, and budgets to ensure timely, within-scope delivery
- Lead, train, and mentor a team of implementation specialists, fostering a collaborative environment
- Assign tasks, set priorities, and track project progress
- Partner with sales for smooth client transition to implementation and support
- Collaborate with the product team to refine software based on client feedback
- Maintain quality and accuracy of software configurations; resolve challenges proactively
- Continuously improve the implementation process by incorporating industry best practices
Our take
MaintainX is a mobile-first workflow management platform designed to free industrial and front-line workers from using clipboards and spreadsheets, instead providing them with digital tools that streamline workflows that in turn, boost productivity.
The company's software helps workers track reactive maintenance, and preventative maintenance, and control daily business operations. It is designed to work with organisations of all sizes, and it is successful with a customer retention rate of 98%.
With customers including McDonalds, Duracell, Volvo, and DHL, MaintainX has experienced rapid growth since its inception in 2018. Boasting substantial funding from several investment organisations and angel investors, the startup has put its focus on further accelerating its growth and expanding its operation and business reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2023
$50m
SERIES C
Jun 2021
$39m
SERIES B
Total funding: $92.8m
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Chris Turlica
(CEO)Previously founded Voo (acquired by Townsquared). Also an Investor and Advisor for multiple startups, including XY Gaming, Ditto, Starship, and Avochato.
Hugo Dozois-Caouette
(CTO)Experienced Software Engineer working previously for Fujitsu, Autodesk, and Townsquared.
Nick Haase
(Go-To-Market)Previously worked as an Independent Consultant. Also an Angel Investor for a series of startups, including Panda, Density, Ditto, Haus, Superplastic, Living Carbon, and Pipe.
Mathieu Marengère-Gosselin
(Lead Software Engineer)Experienced Software Engineer having previously worked at Groupe Berpa, Autodesk, Novivia, and Townsquared.
Salary benchmarks
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