Windows Platform Engineer, Interactive Brokers
Support
+ Performance-based discretionary cash bonus scheme + Discretionary stock grant
Office located in City of London
Online broker
Be an early applicant
Online broker
1001+ employees
Be an early applicant
+ Performance-based discretionary cash bonus scheme + Discretionary stock grant
Office located in City of London
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- Associate’s Degree in Computer Science or a related field preferred
- A+, Network+, Microsoft, and VMware certifications preferred
- Proven technical support experience
- Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
- Strong organisational, prioritisation, and multitasking abilities
- Expected to be a team player who shares knowledge for collective growth
- Able to communicate technical concepts to non-technical stakeholders
- Must possess strong interpersonal and communication (written and oral) skills, along with a client service-oriented approach
- Pays close attention to detail, displays flexibility, works independently, and demonstrates self-direction and initiative
- Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently
- Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment
- Strong knowledge of Microsoft Windows desktop operating systems
- Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT
- Strong knowledge of the Microsoft Office suite
- Working knowledge of Entra ID and Azure services
- Working knowledge of administrative scripting (PowerShell, Python, etc.)
- Working knowledge of Intune packaging and PC deployments
- Working knowledge of the TCP/IP protocol stack and Wi-Fi
- Working knowledge of DNS and DHCP
- Working knowledge of supporting PCs in an Active Directory environment
- Working knowledge of the Office 365 cloud application suite
- Working knowledge of desktop imaging, application deployment, and hard drive encryption
- Working knowledge of Active Directory, domains, and group policies
What the job involves
- As a Platform Engineer – Support, you will provide first-level response within Interactive Brokers (IB) on any information technology-related issues concerning the Microsoft Windows platform
- You will assist business and development end-users via telephone, email, and a centralised ticketing system to resolve or escalate IT issues
- This position requires sound technical knowledge and polished communication skills
- Key competencies include intermediate knowledge of Windows and networking technologies, coupled with a strong motivation to advance your skills
- You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast-paced business environment with a high sense of urgency
- Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution
- We currently operate a hybrid working model in one of the most iconic towers in the City of London, located on Fenchurch Street
- You will also be pleased to know that we offer lunch from a selection of vendors every day you are in the office
- Provide technical assistance and support for reported issues related to computer systems, software, and hardware in a timely manner to meet departmental SLAs
- Use all available means to assist users, including telephone, email, in-person support, and remote support tools
- Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees
- Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards
- Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence
- Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access
- Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary
- Participate in departmental or firmwide projects as instructed by IT Department management
- Contribute to departmental productivity and development objectives by participating in training programmes and team meetings
- Interface with employees, supervisors, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner
- Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation
- Participate in the assigned schedule to ensure coverage
- Coverage between 7:30am - 6 pm (hours to be agreed), Monday – Friday (currently a Hybrid model)
Salary benchmarks
Our take
Interactive Brokers is an automated electronic broker, empowers users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits and company-paid medical healthcare premium
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
Company HQ
Greenwich, CT
Leadership
Thomas Peterffy
(Chairman)Former computer programmer and architectural draftsman. They played a role in developing the first electronic trading platform for securities at the American Stock Exchange.
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