Account Manager, Fresho

• 3+ years in a B2B SaaS Account Manager or similar client-facing role
• Proven track record of managing and growing commercial accounts
• Strong communication and stakeholder management skills
• Commercial acumen and ability to spot upsell opportunities
• Comfortable using CRM tools (e.g., Salesforce) and collaborating cross-functionally
• Tech-savvy - comfortable and can use internal tools such as Slack, Google Workspace, Aircall, and more with ease
• Data-driven - be able to collect and communicate the stories behind data that show relevant trends and opportunities for your portfolio
• Fresho’s values
• Successful candidates will be able to demonstrate these values:
• Respectfully authentic - build trust, be yourself and be a good team member
• Growth mindset - think big and keep learning
• Customer focused - focus on the user and all else will follow
• Own it together - we take responsibility and we collaborate

Desirable

• We’re looking for a commercially-minded, customer-centric Account Manager to join Fresho’s UK team. In this role, you’ll take ownership of a portfolio of key supplier accounts - building relationships, spotting growth opportunities, and helping customers get more value from Fresho
• You’ll be the face of Fresho for your accounts: identifying upsell opportunities, driving product adoption, and ensuring our customers are set up for long-term success
• This is a high-impact role suited to someone who thrives in a fast-moving scale-up environment, loves building relationships, and has a track record of growing B2B accounts
• Account Management & Relationship Building (30%)
• Own and grow a portfolio of supplier accounts across the UK
• Develop strong relationships with key decision-makers (e.g. owners, directors, C-suite)
• Share data-driven content relevant to your accounts including Case Studies, New Feature Briefs and educational content to enable their business goals
• Act as a trusted advisor and product expert for your accounts
• Manage renewals, pricing reviews, and contract amendments
• Revenue Growth & Upsell (30%)
• Use data to demonstrate the success and opportunities of their relationship with Fresho
• Identify and close upsell opportunities (e.g. Payments, AI Ordering, Paid Support)
• Increase average revenue per account (ARPA) through solution selling
• Collaborate with Sales and Product teams to introduce new features and products
• Platform Engagement & Product Adoption (30%)
• Increase customer usage of Fresho’s features (e.g. Inventory tools, Payments)
• Work with CX and Onboarding teams to support training and adoption
• Gather customer feedback and relay insights to Product and Engineering teams
• Process & Reporting (10%)
• Maintain accurate records in Salesforce (meetings, calls, contacts, opportunities)
• Track account performance and report against key metrics (e.g. retention, ARPA growth)
• Contribute to process improvements and internal best practices
• Success in this role will result in achieving MRR targets through upsell growth, supported by strong relationships and product adoption:
• High retention rates across your managed accounts
• Increased feature adoption across your accounts (Inventory, Payments, AI Ordering, etc.)
• Smooth execution of annual price reviews and support with price change implementation
• Generation of new business through supplier referrals from existing accounts
• Reactivation of non-using but paying accounts to increase value and reduce churn
• Demonstrated collaboration with CX, Sales, and Marketing to drive shared account goals
• Regular flow of actionable product and market intelligence to the Product & Engineering teams
• Reports to: General Manager - UK