Account Manager, Roofr
All-in-one sales platform for roofers
Open for applications
All-in-one sales platform for roofers
101-200 employees
Open for applications
101-200 employees
Company mission
To ensure every family has access to an affordable roof.
Role
Who you are
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS
- Excellent communication skills and a customer-centric mindset
- Proactive and highly independent: You take initiative and are self-motivated, always seeking to improve customer relationships and identify new growth opportunities
- Competitive with yourself and a high achiever: You set high goals and work tirelessly to exceed them
- Collaborative: You thrive in a team environment and value working across departments to deliver the best outcomes for customers
- Customer-obsessed: You genuinely care about helping customers succeed and derive value from our solutions
- Resilient: You handle challenges and setbacks with a positive attitude, adapting quickly and continuing to push forward
What the job involves
- Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team
- You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions
- This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships
- As an Account Manager, you will report into the Team Lead of Account Management and be an integral part of our mission to enhance the customer experience while driving revenue growth
- Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions to address their needs
- Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
- Proactively address churn risks to ensure high retention and customer satisfaction
- Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
- Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)
Our take
Roofing is one of those manual industries that’s been around forever, and can sometimes feel like it still exists in a completely pre-digital age. But Roofr’s on a mission to change that, with its software platform designed to modernize the industry.
One of its main selling points is that it offers roofers the ability to give instant estimates. It works with companies like Nearmap, whose low-altitude planes take high resolution photos for mapping, and provides roofing companies with high-quality imagery of the roof to be able to give an estimate without a site visit - easier for the company and customer.
There are a few other start-ups aiming at reinvented the roofing industry, with competitors like Roofer Pro and Acculynx offering similar aerial measurement technology. But roofing is a $40 billion-a-year industry, and Roofr is one of the leaders of its revolution and in September 2022 received $12 million in Series A investment. This funding will be used to further strengthen its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$23.5m
SERIES A
Sep 2022
$12m
SERIES A
Total funding: $43.8m
Company benefits
- Start your journey with Roofr with 1 week of paid vacation
- 1 Friday off per month (we call those our laundry days!)
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career
- Equity
- Remote-first culture with home office set-up & internet reimbursement
- Holistic health benefits from day 1 and wellness benefits: Company-paid medical, dental, and vision
- Monthly coworking space reimbursement
- Even if we are remote, we still manage to host 2 killer retreats per year and great team building activities!
Company values
- Think unconventionally: We think without limits. No idea is too audacious. We embrace innovation and creativity at every level. We seek new solutions and take smart, calculated risks
- Utilize positive discontent: We celebrate our wins, but always look for ways to do better
- Welcome collaboration: We carry ourselves with quiet confidence. We trust and support each other. Open, honest and constant communication is key to innovation and growth
- Embrace the mission: We believe having fun allows for creativity to flourish and produces optimal performance. We always engage in work that brings us one step closer to our mission
- Be customer obsessed: We go above and beyond with every single customer. Speed is important, passion and pride are even more. Every decision is made with our customer in mind
- Embody resiliency: When faced with adversity, we persevere. No matter what is put in front of us, we face it with a calm and collected mind. We do not dwell on the problem, we focus on the solution
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Richard Nelson
(CEO)Former Roofer at Guaranteed Roofing, and Project Manager at Trudel and Sons Roofing.
Kevin Redman
(CTO)Previously worked as a Developer at AndSpot, End to End Networks, InstaClick, Myplant and FanXchange.
Share this job
View 7 more jobs at Roofr