Upmarket Solutions Engineer, Zoom
$146-319.4k
Office located in San Jose, CA
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$146-319.4k
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 10+ years of technical experience in Collaboration technologies and 5+ years in customer-facing technical roles
- Demonstrate business acumen, executive presence, and SaaS Collaboration sales experience (web conferencing, cloud voice, UCaaS)
- Demonstrate In-depth knowledge of traditional voice communications systems and AI-capable applications
- Communicate excellently with ability to present technical solutions clearly to diverse audiences
- Apply end-to-end IT systems knowledge to customer solution design
- Able to mentor team members, lead when needed, and thrive in high-growth environments
What the job involves
- The Solutions Engineer role at Zoom offers both technical and sales opportunities
- This position requires expertise in customer business needs and the Zoom Communication platform
- The role involves serving as a trusted advisor, advocating for customers, and aligning technical requirements with product development
- Responsibilities include testing environments, driving internal demand, and supporting Account Executives with collaboration solutions
- Candidates should have experience in AI, telephony, video, and application sales
- Knowledge of Zoom features like Chat, Meetings, Video, Phone, and APIs is essential
- Familiarity with platforms such as Microsoft, Amazon, Cisco, RingCentral, and 8x8 is highly valued
- The Zoom sales team drives success by delivering advanced communication solutions to clients across industries
- They engage globally with passion and foster strategic partnerships
- Their customer-focused approach expands Zoom’s presence and helps businesses maximize virtual collaboration potential
- Designing and architecting next-generation communication solutions; conduct demonstrations and proof of concepts for prospective customers
- Leading solution design, selling activities, and RFQ/RFP response and preparation
- Building and sharing competitive intelligence while working across multiple boundaries to drive the Zoom vision
Application process
- End Date: March 2, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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