Director of Client Success, Progyny
$145-155k
+ Company equity + Bonus program. Salary applicable to candidates in the States of New York; other locations may vary
More information about location
Fertility benefits management company
Posted today
Fertility benefits management company
501-1000 employees
Posted today
$145-155k
+ Company equity + Bonus program. Salary applicable to candidates in the States of New York; other locations may vary
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- Experience: 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries
- Client Management Expertise: Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth
- Cross-functional Collaboration: Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes
- Negotiation and Influence: Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively
- Communication Excellence: Expertise in presenting complex information and insights in ways that resonate with diverse audiences
- Analytical Acumen: Strong financial and problem-solving skills to drive data-backed decisions and client ROI
- Project Management: Proven ability to define goals, create action plans, and deliver results in a dynamic environment
- Adaptability: Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization
- Geographic Flexibility: Located near a major U.S. airport, with the ability to travel frequently for client interactions
What the job involves
- We are seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients
- In this role, you will ensure exceptional service, drive measurable value, and foster long-term partnerships
- You will collaborate with internal teams and work closely with external stakeholders, managing expectations and identifying opportunities for client satisfaction and growth
- Client Value and Insights: Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients
- Strategic Communication: Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants
- Data-Driven Planning: Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs
- Account Retention and Growth: Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships
- Executive Collaboration: Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction
- Relationship Management: Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant
- Problem-Solving: Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions
- Performance Metrics: Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success
- Frequent Client Interaction: Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships
- Travel: Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company values
- Passion: Be energetic and enthusiastic. Share the joy in making family building dreams come true
- Collaboration: Be a listener and a leader. Smarter, stronger, and better together
- Innovation: Be creative and clever. See challenges as opportunities
- Integrity: Be truthful and transparent. Words and actions matter
- Growth: Be curious and courageous. Personal growth drives company growth
Company HQ
Garment District, New York, NY
Articles
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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