People Specialist Manager, Stripe

• 5+ years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR generalist, HR Business Partner, Employee Relations partner), or equivalent experience in a business-facing role
• Experience managing and leading teams, with an ability to coach, advise and unblock your direct reports
• Direct Manager Support: Experience partnering with managers on performance management, employee relations, and team culture
• Program Rollout: Experience supporting managers during the rollout of company-wide HR programs including performance reviews, compensation planning, and talent reviews
• Policy Application: Demonstrated experience interpreting and applying HR policy in a geographically distributed workforce
• Americas HR and Legal Knowledge: Working knowledge of employment legislation and practices the US, Canada, and Mexico
• Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions
• Communication: Excellent written and verbal communication skills in English

Desirable

• In this Chicago-based role supporting the Americas, the People Specialist Manager will serve as both a leader and coach for the People Specialist (PS) team, enabling and supporting managers at Stripe to build and lead successful teams
• This individual will bring operational rigor and HR expertise to effectively balance day-to-day operations and service delivery with the growth and development of the team.
• The People Specialist Manager will guide the PS team in leveraging policies, research, insights, and cross-functional partnerships—such as those with legal counsel and Employee Relations—to coach managers and ensure meaningful, fair, effective, and compliant experiences for all Stripes
• As a People Specialist Manager, you’ll help make Stripe a great place to work and grow. You’ll work with business leaders, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people succeed while managing a team of People Specialists across the US, Canada, and Mexico
• Develop and Lead a High-Performing Team: Build, cultivate and lead a globally-distributed team of People Specialists across the Americas, ensuring high performance and collaboration while providing support, coaching, and problem-solving assistance
• Model Best Practices and Values: Exemplify the best qualities of a People Specialist, serving as a role model and coach for the team
• Partner with Front-Line Managers: Provide guidance and support to front-line managers on all people-related matters, including performance management, coaching, career development, employee relations, leveling, and team effectiveness, with a strong emphasis on belonging and inclusivity
• Advise on People Policies: Consult with front-line management on Stripe's People policies and best practices, collaborating with fellow People team members and legal counsel as needed
• Strategize with Leadership: Work directly with People Partners (HRBPs), managers, and leaders to align on broader organizational strategies and initiatives
• Facilitate Program Rollouts: Ensure the smooth implementation of key People programs, offering support for performance review cycles, compensation cycles, employee engagement surveys, and other ad hoc programs
• Analyze Organizational Health: Assess and present insights on organizational health trends to managers and leaders while managing the tracking and reporting of key people data to inform team strategy
• Enhance Employee Experience: Ensure a positive employee experience throughout key life cycle stages, including the departure process
• Ensure Compliance: Collaborate with legal counsel and external specialists to ensure Stripe's compliance with federal, state, and local labor regulations, such as wage regulations and equal employment opportunity laws
• Identify Themes and Trends: Work closely with the team lead to identify key themes and trends, suggesting insights and recommendations for improvement
• Improve HR Processes: Identify opportunities to enhance HR processes and collaborate with cross-functional partner teams to implement
• Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity