Implementation Technical Consultant, Ujet
$90-115k
+ Variable
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$90-115k
+ Variable
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- Bachelor’s Degree from an accredited college or university or equivalent work experience
- Minimum of 3 years experience in an implementation, with preference toward SaaS application
- 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field
- Preference toward experience with any or all of the following:
- Google DialogFlow programming (CX preferred over ES), OR
- Website Development, including deploying SDKs, OR
- Mobile App Development (Android, iOS), including deploying SDKs
- Writing code using Javascript or Python for the purpose of interacting with APIs
- 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs)
- 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
- 2+ years experience using SaaS reporting tools
- As this is a customer facing position, the candidate should have excellent interpersonal skills and is able to work with customers and partners with varying technical aptitudes
- Excellent communication skills – written, verbal, presentation and interpersonal
- Must be a collaborative team player, providing constant positive support and assistance to team mates and co-workers
- Technical writing and PowerPoint/Google Slides experience
- Position may require occasional business travel to customer sites and/or company headquarters
What the job involves
- UJET’s Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform
- We support new customers from the time they sign a contract through launch
- As the primary point of contact for implementations and expansions, you will leverage your change management, CCaaS configuration, and project management skills to ensure each engagement is timely and satisfactory
- Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations
- Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully
- Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation
- Design and execute an effective configuration of the UJET platform to match the customer’s specified requirements
- Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time
- Build and architect virtual agents using Google Dialogflow
- Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies
- Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices
- In addition to these responsibilities, the Implementation Technical Consultant’s role includes the following responsibilities:
- Provide technical content for any training curriculum developed internally for customer or internal consumption
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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