Mid-Touch Customer Success Manager, Personio
DACH
Pre-IPO equity
Intelligent HR platform for SMEs
Job no longer available
Intelligent HR platform for SMEs
1001+ employees
Job no longer available
Pre-IPO equity
1001+ employees
Company mission
To help organisations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- ±4 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- The ability to identify upsell opportunities and develop actionable plans to drive expansion
- An analytical mindset in combination with a strong sense of accountability and ownership
- A deep understanding of value drivers in recurring revenue business models
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude
- Fluent in German (C2 / Native) and English (C1)
What the job involves
- As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale
- Manage a portfolio of 40-60 customers in the Mid Market (200-500 employees)
- Build and nurture relationships with your book of business, acting as their main point of contact for product-related topics. Partner with internal stakeholders to follow-through on the requests of your customers
- Leverage data, campaigning and 1:many formats to effectively drive product adoption and retention while ensuring excellent data quality in our systems of record. Contribute to the creation of playbooks and assets, enhancing effective and data-informed customer engagement
- Collaborate closely with Growth Managers to identify upsell and cross-sell opportunities to achieve your business targets
- Advocate for your book of business and help translate their needs into product requirements
- Co-lead projects that support the evolution of the Customer Success organization
- Be a role model and buddy to less tenured colleagues, providing them with guidance and expertise to enable their growth
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
- Find your best way to work with our office-led, and remote-friendly PersonioFlex!
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Dublin, Ireland
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Alexander Grant
(Chief Product & Technology Officer)Previously the Senior Director of Product Management at Hootsuite, they also have prior experience as Director of Operations at a B2B startup.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as a Business Development Team Lead.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2025, they have served as the Director of Sales SMB Germany.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2025 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2026 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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