Human Resources Business Partner, TouchBistro
CA$95-110k
Restaurant management POS system
Be an early applicant
Restaurant management POS system
501-1000 employees
Be an early applicant
CA$95-110k
501-1000 employees
Company mission
To provide restaurateurs with innovative technology that makes running a restaurant easier.
Role
Who you are
- To be successful, you’ll be comfortable building strong relationships, coaching and challenging leaders, and handling real-world people situations with sound judgment and a hands-on approach
- You have a minimum of 5 years of relevant HR experience including 2 years in an HRBP role
- You have a undergraduate degree, preferably with focus on business/human resources or work related experience CHRP, CHRL or other HR designation, is an asset
- You have strong communications skills and interpersonal skills to deal effectively with all levels of the organization
- You have the ability to effectively collaborate with HR stakeholders and business partners and coach managers
- You have strong people leadership skills, problem solving, conflict management and negotiation skills
- You have the ability to strategically influence and persuade senior leaders and navigate ambiguity in a complex, high change environment
- You have excellent project management skills with an eye for the fine details
- You have a passion for people; consistent high energy and enthusiasm
- You have emotional intelligence and strong customer service mindset
- You have the ability to generate and present reports, using spreadsheets and slides
- You enjoy working collaboratively with a group and you thrive on developing creative solutions
What the job involves
- TouchBistro is looking to add a Human Resources Business Partner to our People team
- In this role, you’ll work closely with leaders to support practical HR strategies that meet the day-to-day needs of the business, partnering with the HR team across areas like employee relations, performance management, engagement, onboarding, learning and development, compliance, and retention
- Deliver coaching in the areas of organizational design, learning and development, talent assessment, performance management, employee engagement, compliance, and employee relations
- Act as an HR Business Partner (HRBP) to various client groups by demonstrating both a strategic orientation and a hands-on approach coupled with the ability to successfully monitor the "pulse" of employee engagement levels
- Generate and interpret reports with key metrics and indicators. Leverage HR data and people analytics to identify trends, risks, and opportunities
- Evaluate existing processes to identify automation and improvement opportunities, and drive their implementation
- Advise employees and leaders on employment related matters
- Coach and develop leaders and managers to become exceptional people leaders
- Partner with client groups to understand the market we operate in, business environment, and unique challenges, sharing insights back with the HR team
- Help develop HR policies, programs, and processes
- Partner closely with all teams across the business plus total rewards, legal, and finance
- Stay current on employment legislation and best practices
Our take
The COVID-19 pandemic has led restaurants worldwide to turn towards digital solutions for menus, ordering, and other contact-based elements of hospitality. However, many restaurants have chosen to remain digital after restrictions have been lifted due to the convenience and efficiency that such solutions provide, yet the fragmented nature of the tools leaves a lot to be desired.
TouchBistro provides an all-in-one restaurant management system, offering digital solutions to increase efficiency, turnover, and profits for restaurants of any size. The software system includes digital tools for online ordering, table reservations, loyalty systems, menus, and table management, providing customers with a frictionless digital ordering experience whilst giving restaurant managers direct insights into how the business can be improved.
Whilst management systems for restaurants have existed in a fragmented manner for years, TouchBistro has taken a unique stance by tackling the end-to-end restaurant management process within a single platform. Furthermore, the flexible pricing offered ensures that any sized business can benefit from the software, unlike most existing solutions that are focused on the management of large restaurants and chains. It's USPs like these that have helped TouchBistro raise hundreds of millions in funding since its founding in 2011.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2022
$109.6m
GROWTH EQUITY VC
Sep 2019
$118.9m
SERIES E
Total funding: $335m
Company benefits
- Company Equity
- Generous Time Off Program
- Health Benefits
- Flexible Health and Wellness Plan
- New Parent Support Program
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
- Indoor Bike Racks
Company HQ
Financial District, Toronto, ON
Leadership
Samir Zabaneh
(CEO & Chairman)They joined TouchBistro in 2018 as Chair of the Board of Directors and became CEO in 2021. Previously, they were an Executive VP of Global Business Services at First Data Corporation and CFO at Element Fleet Management, Heartland Payment Systems, Moneris Solutions, Fortress Investment Grouo, and Q9 Networks.
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