Customer Success Manager, Guesty
2 days a week in office
Property management software for short-term rentals
Be an early applicant
Property management software for short-term rentals
501-1000 employees
Be an early applicant
2 days a week in office
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Multilinguistic: The Customer Success Manager will work with clients across Europe, predominantly in Spain, Portugal and Italy. Speaking some or all of these languages to a business proficiency, as well as English fluency, is required for this position
- Strong Communication: Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders
- Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals
- Negotiation Skills: Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth
- Problem-Solving: Ability to identify challenges and proactively find solutions to address client concerns or issues
- Strategic Thinking: Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success
- Organisation and Time Management: Strong organisational skills and the ability to manage multiple priorities and deadlines effectively
- Team Player: Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients
- Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment
- Spanish & English speaking - Native / Proficient
- Proven track record of meeting and exceeding sales targets and customer satisfaction metrics
- Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite
- Mid- Senior
What the job involves
- As a Customer Success manager, you will play a crucial role in maintaining and enhancing the relationships with our valued clients
- You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded
- Your focus will be on driving customer success, fostering growth opportunities, and ultimately contributing to the overall success of our business
- Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
- Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond
- Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance
- Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience
- Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices
Application process
- Only CVs submitted in English will be reviewed
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.1m
Company values
- Well-being | Everything needed to fuel healthy minds & happy stomachs
- Experience | Work hard, play hard, repeat
- Innovation | Got ideas? Let’s make them a reality
- Collaboration | Because teamwork makes the dream work
- Performance | Pushing you to be your best self – personally & professionally
Company HQ
Covina, CA
Articles
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
Salary benchmarks
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