Chief Operating Officer, Mobilise
£100-150k
1+ day a week in office (Greater London, London)
Online support for the UK's 11m unpaid carers
Be an early applicant
Online support for the UK's 11m unpaid carers
1-20 employees
Be an early applicant
£100-150k
1+ day a week in office (Greater London, London)
1-20 employees
Company mission
We are on a mission to transform the lives of unpaid carers. With innovative, scalable technology we mobilise the knowledge, wisdom and expertise of the UK’s largest community of carers. Together we care and thrive.
Role
Who you are
- The ideal candidate will be a strategic thinker with hands-on experience of scaling startups and delivering operational excellence
- Genuine commitment to social impact and improving lives
- Commercial mindset with a focus on sustainable growth
- Proven experience in scaling a startup through significant growth (£1m - £10m ARR), ideally with direct responsibility for operations
- Strong understanding of working with public sector clients, with experience in local government or health and social care considered a major advantage
- Excellent leadership and team-building skills, with a track record of managing cross-functional teams
- Highly organised, with a detail-oriented approach to delivering results
- Strategic thinker with the ability to manage both high-level vision and day-to-day execution
What the job involves
- As COO, you'll play a pivotal role in scaling our operations and delivery capabilities, directly improving the lives of thousands of unpaid carers
- Reporting to the CEO, you'll join our senior leadership team at a crucial growth stage, with the opportunity to build and lead your own team while implementing the systems and processes that will underpin our expansion
- Operational Leadership:
- Oversee and optimise Mobilise’s business operations, ensuring the company operates efficiently and effectively
- Design, implement and oversee robust management information systems
- Develop and implement scalable processes to support growth
- Lead Mobilise’s delivery against contract commitments, ensuring high-quality outcomes for local authority clients and carers
- Direct oversight of HR, legal, IT operations and organisational compliance (regarding both contractual commitments and corporate obligations e.g. B Corp)
- Team Management:
- Provide leadership and mentorship to the team, fostering a culture of collaboration and innovation
- Foster a high-performance culture aligned with our social mission
- Establish and monitor performance metrics (OKRs), ensuring accountability across teams
- Line-mange our Operations Manager, and recruit further roles to the Operations team
- Strategic Planning:
- Collaborate with the CEO and leadership team to refine and execute Mobilise’s growth strategy
- Identify and implement operational improvements to drive growth
- Contribute to product and service development strategy
- Help shape the company's scaling roadmap, including our approach to hiring exceptional talent
- Financial Oversight:
- Work closely with the Head of Finance and the CEO to manage budgets, forecasting, and resource allocation
- Ensure financial discipline and sustainability during the scaling process
Salary benchmarks
Our take
Whilst many of us wouldn’t say we’re carers, we often have to assume that role and receive little support. Mobilise is on a mission to ensure no one has to figure out a caring role on their own.
Mobilise believes that everyone single one of the UK’s 13.5 million unpaid carers could make life better for others in a similar position. The company offers support in a myriad of ways through the use of tech. Whether it’s a listening ear or help on a practical problem, Mobilise promises to offer assistance.
One such scheme is its virtual cuppa program, whereby those looking after loved ones can connect together over a video call and a cup of tea. The company is still green and whilst its only brought in a small dose of funding, it lives up to its mission statement in a number of ways, and will likely expand these offerings moving forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"Great focus on reaching many, but feeling personal and human. Learning from the people we support and feeding themes into providing a wide reach in..."
Funding (last 2 of 4 rounds)
Oct 2023
$0.5m
SEED
Jan 2022
$0.5m
SEED
Total funding: $1.4m
Company benefits
- 25 days annual leave (plus your birthday off)
- Employee share options: An opportunity to share in the success of the business
- Private medical cover: Optional cover available for employee
- Flexible and remote working
- 4% pension contribution
- The opportunity to see meaningful impact in your work every day
- Work from home allowance of up to £500 for office set up e.g. desks, chairs
Company values
- Collaborative
- Empathetic
- Inclusive
- Always listening
- Driven by data
Company HQ
London, UK
Leadership
James Townsend
(CEO)Previously founded ZINC VC. Experience as Director of The Church of England Foundation for Educational Leadership, Project Development Manager (Education) for The Church of England, and as a Participant President for Teach First.
Suzanne Bourne
(Head of Carer Support)Previously served as Coach & Facilitator for Suzanne Bourne Coaching, Self-Management Programme Development Officer for Parkinson's UK and as a Trainer for De Vere Venues.
Diversity, Equity & Inclusion at Mobilise
Suzanne Bourne (Co-Founder & Head of Carer Support)
- All members of staff have Diversity and Inclusion training, at every level of the organisation. We have a Diversity and Inclusion policies, in relation to our team and our wider approach to our work in supporting carers.
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