Customer Success Manager, Fortanix
+ Equity
Data security platform
Job no longer available
Data security platform
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To solve the world's most demanding data challenges for our customers.
Role
Who you are
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution
- Experience in leading or enabling change management and product adoption with technical customer personas
- A knack for learning new technologies and new products, with the ability to communicate technical details with clarity
- Demonstrated experience fostering relationships with technical and non-technical customer personas
- Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges
Desirable
- Experience working in a global organization with customers in different geographies
- Familiarity with HSM and cryptographic technology. Experience with HSM from another company is a plus
What the job involves
- Fortanix is looking for a CSM to ensure customers have a world class experience
- As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers
- You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales
- You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions
- Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle
- Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business
- Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations
- Help with customer onboarding and training, thus driving adoption
- Understand customer requirements, challenges, and the business outcomes they are expecting from their investment
- Develop and execute account plans with a focus on increasing product adoption new routes to value
- Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers
- Be the primary escalation point for business and technical issues
- In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing
Our take
Fortanix is a cybersecurity company on a mission to revolutionize cloud security and privacy. Think of it as a digital bodyguard for your most sensitive data, safeguarding everything from keys to applications against both internal and external threats.
Since its launch in 2016, ZFortanix has secured some serious partnerships, with the likes of Intel, Microsoft, and Google. It's also earned the trust of some big brand names, including Adidas, PayPal, the US Department of Defense, and the University of California, San Francisco.
But what really makes Fortanix stand out is its growth. In 2022, when cybersecurity investments were scarce, the company raised a successful Series C round, proving its worth in a tough market. Since then, it's been strengthening its partnerships, expanding its offerings, and making significant strides in the ASEAN/APAC markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$90m
SERIES C
Jan 2019
$23m
SERIES B
Total funding: $121m
Company benefits
- Generous Leave: Fortanix offers generous leave packages including competitive PTO, a global recharge day every quarter, paid volunteer time off and paid parental leave
- Insurance: We offer competitive health, dental, and vision plans as well as short-term and long-term disability and life insurance
- Financial: Our financial benefits include Employee Stock Options for every employee
- Flexible Work Options: Hybrid or remote work options depending on location
- Social: Socialize with your co-workers through company-provided lunches and dinners for in-office employees, quarterly beer bashes, weekly happy hours, and other special events
Company HQ
Santa Clara, CA
Leadership
Anand Kashyap
(Co-Founder & CEO)Previously MTS at Arkin Net, Principal Security at Symantec, and a Research Intern at Microsoft Research India.
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