Billing Specialist, Included Health
The base salary range for this full-time position is $22.79 – $29.83 per hour
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
The base salary range for this full-time position is $22.79 – $29.83 per hour
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
- 1-3 years of experience in billing, accounts receivable, cash application, collections, or a related finance operations role
- Experience working in a high-volume, detail-sensitive environment with recurring deadlines
- Familiarity with invoice generation, reconciliations, payment application, collections support, and issue resolution
- Strong attention to detail and ability to maintain accuracy in manual and exception-based processes
- Solid written and verbal communication skills, including the ability to follow up professionally with customers and collaborate effectively with internal teams
- Strong organizational skills and ability to manage multiple priorities in a dynamic environment
- Intermediate Excel skills and comfort working across spreadsheets and multiple systems
- ERP experience preferred; Workday experience is a plus
What the job involves
- Included Health is seeking a Billing Specialist to support our accounts receivable team with a primary focus on routine billing, payment application, credit support, collections follow-up, client account reconciliations, and ad hoc requests
- This role is designed to be responsible for recurring operational work and accounting functions while escalating more complex customer scenarios
- The Billing Specialist will help ensure invoices are generated accurately and on time, payments are applied correctly and promptly, open balances are researched and followed up on, and customer accounts are maintained with a high level of accuracy and responsiveness
- This role is well suited for someone with early-career experience in billing, accounting, or accounts receivable who is detail-oriented, organized, and comfortable building cross functional relationships and working across multiple systems and spreadsheets efficiently
- Generate routine customer invoices accurately and on time in accordance with contractual terms and established billing schedules
- Perform first-level invoice review to support billing accuracy across standard and recurring customer workflows
- Apply customer payments and credits accurately, and help reduce unapplied cash and open reconciling items
- Monitor customer account balances and perform routine collections follow-up on past-due invoices
- Research basic billing issues, payment discrepancies, and account questions, and escalate more complex issues as needed
- Complete client account reconciliations when needed
- Support credit memo processing and account maintenance activities in a timely and accurate manner
- Coordinate with Customer Success, Revenue Accounting, Rev Ops, Data, and other internal partners to resolve billing blockers and obtain support needed for invoicing and collections follow-through
- Review billing outputs against customer-specific rules, support files, and source data to identify inconsistencies before invoices are sent
- Maintain organized documentation of billing support, customer follow-up, and account activity to support auditability and operational continuity
- Identify recurring issues and contribute to process improvements that strengthen billing timeliness, account accuracy, and collections performance
- Complete ad hoc reporting and project requests as assigned
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities, including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups mean they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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