Cloud Operations Engineer , HYCU

• 3+ years of experience in cloud operations, infrastructure management, or DevOps, with a strong emphasis on AWS
• Familiarity with SOC2, ISO 27001, FedRAMP or other government cloud security frameworks is highly desirable
• Cloud Platforms: Strong knowledge of AWS services such as EC2, S3, RDS, Cognito, and Load Balancer; and familiarity with Google Cloud services such as GCE, CloudRun, and BigQuery is a plus
• Automation Skills: Experience with automation tools such as Terraform, CloudFormation, or Ansible, and familiarity with CI/CD pipelines
• Scripting: Proficiency in scripting languages (Python, Bash, etc.) for automation and system management
• Security Mindset: Understanding of cloud security principles, encryption, and compliance requirements
• Monitoring Tools: Experience with monitoring tools (CloudWatch, Prometheus) for tracking infrastructure performance and resolving issues
• Problem Solving: Strong troubleshooting skills with the ability to resolve technical issues quickly and efficiently
• Teamwork: Ability to collaborate effectively with cross-functional teams, and take direction from senior leadership
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience

Desirable

• As a Cloud Operations Engineer, you will be responsible for maintaining and optimizing our cloud environments, with a primary focus on AWS and some involvement in Google Cloud services.
• You will assist in ensuring the security and reliability of our infrastructure while adhering to industry standard security frameworks such as SOC2, ISO 27001 and FedRAMP. Your role will involve monitoring, automating, and troubleshooting cloud systems to ensure smooth operations of our SaaS platform
• Cloud Infrastructure Support: Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability
• Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements
• Monitoring & Troubleshooting: Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability
• Automation & Deployment: Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates
• Security & Patching: Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards
• Incident Management: Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies
• Backup & Recovery: Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested
• Documentation: Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities
• Collaboration: Work closely with the development and security teams to ensure seamless integration between infrastructure and applications