Head of Product, Kraken.tech

• This is a senior product leadership role for someone who combines strong product judgment, clear executive communication, and disciplined decision-making
• 8+ years in SaaS product management, including senior leadership experience
• Experience with CCaaS, voice platforms, digital messaging, or adjacent customer engagement systems
• A world-class product mindset with strong opinions held lightly
• Structured thinking and comfort navigating technical and business trade-offs
• Strong commercial instincts and a value enablement lens
• Excellent executive communication skills, written and verbal
• Hands-on experience using AI in product management, paired with sound judgment about its limits
• Proven experience coaching and developing product managers
• Experience navigating build vs buy vs partner decisions at scale
• Leading modernization efforts without losing momentum or morale
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements
• Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire

Desirable

• As the Head of Product - Comms , you’ll own the portfolio of products that enable customer engagement across voice and digital channels
• This includes global inbound and outbound calling, bulk and digital messaging, outbound campaign management, routing and orchestration, workforce integrations, and the foundations required to scale communications and excellent customer experiences globally
• You’ll lead and grow a team of product managers, scale and modernise an established portfolio, and stay close enough to the work to continuously raise the bar for both product excellence and Kraken culture
• You’ll own Kraken’s customer engagement platform spanning voice, digital channels, bulk messaging, routing and orchestration, and workforce engagement to help improve how our clients communicate and deliver exceptional customer experiences
• These are always-on, business-critical systems where reliability, resilience, and calm execution matter
• This portfolio is established and scaling, with new innovations, and expanding quickly with strategic partnerships
• You’ll decide where Kraken differentiates, where we integrate, and where we deliberately do less, with a clear focus on leverage and long-term value
• You’ll run the portfolio with clear bets, explicit trade-offs, and ruthless prioritisation
• Roadmaps will explain themselves. Teams will understand why they are building something, what problem it solves, and how success will be measured
• You’ll bring a strong point of view on where AI meaningfully improves communications products, including routing and orchestration, automation of communications, agent assistance, and workforce optimisation
• Just as importantly, you’ll know when not to use AI. It’s always value first.
• You’ll lead, coach, and develop product managers with a player-coach mindset
• You'll raise the bar on product judgment, structured thinking, and outcome orientation
• PMs on your team will learn how to operate with clarity, conviction, and accountability
• You’ll be a highly trusted, autonomous leader within the product organization
• You’ll have real ownership and decision-making authority, backed by strong partnership with peers and leadership. When trade-offs are hard, your thinking will be relied on
• Leadership. When trade-offs are hard, your thinking will be relied on
• You’ll model care, curiosity, and high standards. You’ll help build an environment where people do the best work of their careers while having fun and staying grounded in our mission